The UPS Store — Local services in Estes Park

I go to this store often and always had a good experience until recently. Lately, the customer service has been horrible and I can never find anything I need when it comes to shipping things. Recently, I brought in a small package and asked how much postage it would cost to send it with the stuff I had inside. The clerk told me it would be fine to put 2 stamps on it and send it. I had 25 small packages to send, so I questioned him saying, "are you sure? It seems like it might need more, but I don't know about this stuff." He assured me it would be fine. I stuffed all my envelopes, put two stamps on each, then took them all back to the UPS store to be shipped. All was fine and dandy, until today when I got a phone call from the post office saying they can't send any of my packages out because there's not enough postage on them. Now, I'm having to go up to the post office and pay more to ship everything out. I'm never going back to the UPS store here in town unless they get...

Four years of excellent, knowledgeable, and professional expertise have been absolutely indispensable since I use The UPS Store in Estes Park, CO, for not only my mail service (PMB) but also when I need to print high quality photos or complex copying tasks for legal and business purposes. ALWAYS prompt, professional and super-friendly. During busy times, they always acknowledge my presence and I receive the same excellent service as quickly as is possible. Coordinating my mail when out-of-state or helping me to make sure I receive the best shipping price for a gift or need a signature for a business requirement, The UPS Store of Estes Park CO has ALWAYS gone above and beyond to provide excellent customer service. Great staff, great store, great example of knowledge, expertise, professionalism and courtesy. This has always been my experience for any and all the staff there during these four years. I am very...

Shipped a package on 7/17/18 and they or UPS lost it After calling the store and UPS numerous times the store will still not pay the claim. I get the runaround Every time I call. UPS Corporate they say it's a private franchise and they can only call the store. I spoke to Sihan today at the store and he STILL NEEDS more time PLUS the store needs documentation on what was in the bag ( this is after I told UPS Corp what was exactly in the bag)that was lost so I emailed them all the contents of the bag and what was in it. If you really want to insure whats in your package DO NOT USE UPS. They will make you jump thru hoops to even maybe get your money back for a package they lost. TERRIBLE customer service from UPS Corp to help in the matter with the store . More to come . I have recorded all the calls from these people and will publish them when the matter if...