Express — Local services in Fargo

I came in to do a return on 2 items. I asked for a gift card so I could purchase a new item right away. I was given 2 gift cards. One for $77.50 and one for $26.45. The associate helped me purchase a dress online with the 2 gift cards the total was $79.55. I asked the associate to throw away the gift card that we used in its entirety and I took the gift card that should have had $24.40 remaining. When I returned I tried to order another item with the gift card but it had a $0 balance. I immediately checked the receipt to make sure I had the correct gift card. I did. I called the store and the manager was immediately snarky with me, stating I should have just done an even exchange. Which is rude and impossible since the item I ordered isn’t even sold in the physical store. She said I would need to come back to the store the next day to rectify the situation. So I did, and after taking all the receipts and gift cards for over an hour she did NOTHING! She also magically had the gift card that had been previously discarded. She told me an investigation would be opened and I needed to call corporate. It’s not the money, as $24 and change is not a huge deal, it’s the principle. They clearly screwed up and instead of biting the bullet, they would rather further alienate customers and basically steal $24 from me. Typically I shop online because they have terrible customer service in general, no greeting for customers, unwilling to help you find anything, or barely answering questions, but this just...

Hands down one of the best experiences I've had in a clothing retailer in a very very long time! Thank you Brody and Alyssa for helping me find the prefect outfit for the Regional Leadership Training that I'm Co-Hosting! When I say these 2 individuals were amazing I truly mean it! They must have brought me 10-15 different pairs of pants, under shirts, and blazers until we found the exact vision I had in my head! They made me feel good about my body in styles I would've never dared to try before. You can tell they love what they do! And my favorite part was after they helped me achieve my dreamed up attire... They asked my if I would try on a specific dress just for fun. They just thought it would be fun to see it on me. And man were they right! I left with the outfit I came in for and matching jewelry, AND an outfit I never new I needed until they made the suggestion. I went from dreding trying to figure out how I was going to find my perfect outfit to laughing, smiling and trying on things I never would've dreamed of wearing but were carefully thought out and recommended correctly. If I could give these 2 10 stars I would! They have no idea the impact that they made on my day and the confidence I will have because of their assistance in my Training tomorrow. That is tailored customer service and man was it refreshing!

In short... if your like me and cannot make an outfit by looking at cloths on a rack... go here and ask for Alyssa and Brody. You won't...

Ordered pants online size 12 tried to exchange pants for size 10. Manager said I should be able to exchange but then another employee kept saying cannot find me in the system. I Pulled up my receipt from my email and she didn’t want to take a look at that. She started changing her statement. I didn’t know there policy is after 30 days wouldn’t be able to exchange. Employee was laughing in front of my face and honestly nothing was funny, she must have been on something. She did not try to help whatsoever. When I asked for the manager, she came and both of them were super rude and laughing together. Had my receipt and couldn’t exchange it. But most she humiliated me in front of other customers. I felt so embarrassed. Staff is very childish and...