francesca's — Local services in Fargo

I’ll never be shopping at Francesca’s again.

To lay context, I bought a dress online for my bridal shower. I had it shipped to store as I’d be passing thru Fargo and wanted to ensure I’d get it in time. I beat the dress getting into town, so I tried it on in the store since they had my size. I didn’t like it on me— no big deal. I told the gals in store that day that I’d be returning it once it got in as it wasn’t for me. The girls that day were so nice, and reassured I’d be able to do that easily. Great. Today, I made my way thru Fargo again. The dress was in, so I went in to start my return with a friend with me.

My first interaction was great, Madelyn (on receipt I received) was sweet and immediately went to bring the order to the front. I turned to the other woman working, Shelly/Shelley, and informed her I’d be returning it as I had already tried it on in store and didn’t like it on me. She immediately snapped, “Well, you’re still going to have to sign for it.” Cool, I can do that and it’s understandable. She turned to the other gal working saying, “You might as well just put it right back onto the rack.” Oh?? Turning back to me she said, “So what’s wrong with it??”, to which I responded calmly, “It just didn’t fit me the way I had hoped”. The other gal was looking where that dress was displayed and couldn’t find it, so she asked if they were moved. Shelly didn’t say anything, but instead whipped a pointing finger to where I’m assuming they got moved to.

At this point, my heart was racing because not only did I feel like it was my fault for not feeling comfortable in the dress I bought online, but now she was taking out that frustration on the girl that had been nice to me. The entire interaction I felt sick with how anxious I was.

They put my return on a gift card since it wouldn’t allow straight into the card I used— that was fine, I don’t mind. Once I received the card, though, I asked for her name and informed her how horrible the entire interaction made me feel based solely on her attitude. The friend with me heard the whole interaction, as well, and we left. I’ll regift the gift card to someone as I plan to never shop here again.

Interaction on 05/01/25 4:15pm CST, to whom it...

I went in today just browsing some jewelry and the bigger blonde manager (I assume she's the manager because she mentioned having an assistant) was talking so loudly I couldn't not hear the conversations she was having which I had no interest in being a part of. I got up to the register and a nice employee was ringing me up and she noticed my necklace which happens to be Harry Styles' themed. After she asked me if it's the Harry Styles necklace, I happily said yes hoping for a fun conversation with her. The loud manager butted right in and said "God get over yourself" and immediately put down me and the other employee for simply liking a celebrity. She was making fun of him and making fun of us for liking him and said "you couldn't pay me to go to one of his concerts." When did I ask your opinion on him? Or ask if you wanted to go to one of his concerts? I didn't. This store would really benefit if she would keep her mouth shut. Transactions would go a lot quicker if she wasn't having a 10 minute conversation with each customer and customers wouldn't leave discouraged and deflated after being made fun of just for liking a celebrity. How you make others feel about themselves says a lot about you. Do better. Treat people...

Extremely poor customer service. The girl working today needs to be trained on customer service, I’ve never met a more rude person. Love the store- your staff needs help though. Not impressed at all. She doesn’t know how to do gift card sales, now I get to wait 7 days to use my gift card due to her mistake. Unfortunate. Lost a sale...