Geek Squad — Local services in Fargo

Brought my laptop to bestbuy, guy at costumer service said that he can swap my laptop out with a new one due to me having full warranty, told him I didn’t have the charger so I be back with that when I can. About 1 week later I go to customer service and they send me to geek squad to get my laptop repaired. The first guy I was talking to was super nice, think he lacked basic tech skills but don’t think he needs any when he is just managing the customers. Asked him if he needs my charger with the laptop when they ship it to get fixed, the first guy said yes because my full warranty covers it and they will inspect to make sure it’s okay and if it’s not they will repair/trade it. Guy number 2 comes and takes over helping me fill the rest of my info. He tells me that I will have my comp back anywhere from 24th to 26th due to Covid. I should tell you I was here on the 10th of February. I said okay because I understand a bit. Guy takes my laptop tells me to keep my charger because “the people have a tendency to steal them” not sure what that meant. It’s now the 5th of may and I called them up on the 2nd where my computer is the girl who helped me was super nice. She called geek squad and asked and they told her they got the part in on the 22nd and they will repair it soon and call me when it’s done. Just poor customer service (exempt the girl on the phone), terrible time on a simple fix of a comp. which was just fixing three keys, keyboard at most, lastly lack of communication and everyone saying thing else. If you buy a comp and need it to get fixed DO NOT take it to geek squad. They don’t know what they really doing. Take it someone local and they will be able to fix it a lot faster for you, possibly even cheaper if you don’t have full warranty. Save yourself the trouble...

Brought my computer in for crashing issues and they told me it was RAM related and had two sticks out. I found out the sticks weren't even in the same batch and worked perfectly fine and the issue was CPU related. I got an RMA and ran into the same issue again. I still had best buy total membership so I figured I'd see if they could figure it out. My computer would turn on and work for a while but would crash before I brought it in. They told me they tested a different cpu and that it worked so it was a CPU issue. After I got it back it didn't even load windows and when I got my RMA CPU I noticed they bent some CPU socket pins. Unfortunately they have a repair form that says that you must make sure the device you dropped off is in the same condition that you brought it in. So either go somewhere with more competent and honest workers or make sure to tear your computer apart after they check it out to see if they broke anything.

Their workers need to take responsibility if and when they break stuff during repairs and have the corporation replace the part instead of worrying about getting yelled at because...

OMG, that was the most painful phone call I've ever made. Super confusing menus, no easy way to reach a receptionist. Never did actually get to the right person because no one knew what was going on.

The reason I called was because they have refused to cancel a phone protection plan on a phone that I traded back to them 2 months ago. The Best Buy employee walked me over to Geek Squad and they said "yes, we have cancelled that service for you" now the person on the phone said they can't do that.... on top of that there will be no refund for the service even though it was their mistake. When I asked for a manager I was told they don't have managers and then they hung up on me.

I've managed customer service centers in the cell phone industry in the past. If one of MY agents would have done this they would have been fired instantly. No questions asked.

On top of that the audibility of the agent was awful. I kept telling her I couldn't understand her but she kept talking over me. I'd rate a zero star...