Chase Hawaii Rentals — Local services in Honolulu

I had booked the Harley Davidson 1250 Sportster Custom online, and was excited to ride this cafe racer they had. A gentleman called me twenty minutes later, getting all of my information, and then asked me to confirm what bike I requested. I tell him the name of the bike, to which he said he didn't know of it. I had mentioned it was on the website, and he mentioned he wasn't to familiar with that either. To some, this might have been taken as a sign. But he was so polite and knowledgeable about all the bikes they had, I looked passed it and we went through the website together. He realized that this was a bike they had owned, but it was out of commission and had been for some time (it's also been removed from the website now). He apologized for the inconvenience. I was kind of bummed, and figured I'd rent a sport bike instead. But, he made a better suggestion ("Brother, You don't go from a sick custom Sporty to a Daytona!). They had just received two Triumph Bonneville Bobbers and told me to "hop on the Google Machine, dude. Check 'em out" and I was stoked! He gave me the total and I gave him my credit card information, telling me that it would be processed within two business days. Twenty minutes later, I received a phone call saying they had given me the wrong amount and that instead of $190, it was $225, stating that the mix up was because they quoted me 10 hours instead of my requested 24. I was committed and they redid the payment. I show up to Chase Rentals at 8:30AM on a Wednesday morning and I'm super excited. The bike is outside waiting. I walk in and a very polite lady helps me out. I give her the credit card for the deposit and she informs me that no payment was processed which contradicts what I was told before. (Unfortunately, I have to wait for the statement to arrive in the mail before I can say I double paid, but I don't believe I did.) Still, I'm slightly miffed that it wasn't charged after they said it would be. We process the payment, I sign the agreements, and she gives me some suggestions on where to ride. I grab a helmet off the shelf (I recommend one if you're on the freeways) and walk over to the bike. It's basically brand new, spotless, and filled with gas. And it's cool! They go over the bike with me and ask if I have any questions. I'm on my way. *If you take only one thing from my review - LET IT BE THIS : * I was on the road by 8:45/9:00. I stopped at some beaches, took tons of pictures, ate some food (Teddy's Bakery on the north tip!) and did laps through the tunnels. I rode the entire island except the west cost highway, by 2:00PM. With a passenger, and more stops, you could easily stretch out that 24 hours. But in 10 hours you could see everything I saw and more if you're riding solo and having a blast like me. I could have done the west coast, and gone for a swim in that time frame too! But.... My butt was numb. It's been a long winter where I'm from, so I'd say my body wasn't used to it. But I saw basically everything I wanted to see. My hotel was one of the few that charged to valet motorcycles. I knew as I left my hotel disappointed, I could feel my body saying that it was done. I had five full days in Hawaii left, and I didn't want to be crippled for them, so I decided to bring the bike back and ask to see if they'd charge me for the 10 hours instead. On arrival, they asked me how everything was going, what I saw, ect... But told me the rental had been "punched" and that reimbursement wouldn't be an option. I wasn't willing to pay an additional $28 USD ($37 Canadian) to park the bike when I had already paid $225 USD ($300 Canadian) after being told it was $190 USD ($255 Canadian). I was pretty bummed, after everything that happened, that they wouldn't do me a solid. I gave the keys back, and he told me that if I wanted to rent something again during my vacation, they'd help me out on the price. Unfortunately, I didn't have a chance to go back but I would...

While it was nice to be able to rent a motorcycle for a day my experience wasn't what everyone else seems to have received.

I made sure to ask that they have full faced helmets to rent and they said they did. I usually wear a Shoei XL at home and their XL ran small so I asked for a XXL and they said they didn't have one in a full face, only in a 3/4, I said I wasn't willing to ride without a full faced helmet, they shrugged and said that was all they had. Mind you this is after I had payed so I couldn't get a refund, read the contract 72hr cancellation policy. They didn't know anywhere I could rent a bigger helmet and said there was a place by the airport where I could buy one called Cycle City. They didn't give me directions or a map and sent me on my way. I ended up having to find this place and buy a helmet so I could ride.

I was given a 30 second run down on how the bike operates and was sent out. One of the first things I noticed was the brakes, they were clapped out! The front and rear brakes moaned and vibrated at anything more that light braking. Brakes are extremely important on any bike and these seemed way unsafe! I had to consciously ride around the brakes because the whole 24 hours I rented the bike I never had full confidence in them. I've ridden on squeaky brakes before but these were totally varnished and they must have used the cheapest crappiest pad compound they could find! The other thing I noticed was there was a vibration when leaning the bike either way through a corner. This bikes engine ran fine and the paint looked fine but was very poorly maintained and didn't grant me total confidence which is what I was hoping for when riding a different bike in a place I'm visiting.

All of this aside my passenger and I had a great time, we rode almost the whole island, couldn't do the last bit because I had to get the bike back. I doubt any of this was malicious just negligent which warrants at best a...

Exceptional Motorcycle Rental Experience at Chase Hawaii Rentals! I recently rented a motorcycle from Chase Hawaii Rentals and it was hands down one of the best experiences I’ve had exploring the islands. From start to finish, everything exceeded my expectations. First off, their location is fantastic – super convenient and easy to access, right in the heart Honolulu. The selection of motorcycles is impressive; they have a wide variety to choose from. Every bike I saw was in mint condition – spotless, well-maintained, and clearly cared for like new. The rental process was a breeze! It took less than 15 minutes to get in, sign the paperwork, and ride out. No hassle, no hidden fees – just straightforward and efficient. The team there is outstanding; everyone I interacted with provided top-notch customer service with genuine aloha spirit. They made me feel welcome and answered all my questions patiently. Perks that really stood out: A helmet was included at no extra cost, which is a huge plus for safety-conscious riders. Overnight parking was also complimentary, making it easy to plan multi-day trips without worrying about where to store the bike. And the cherry on top? They provided personalized trip suggestions complete with a prepped Google Maps route, which helped me discover all the gems of O’ahu in 3 days without a rush. ✅If you rent Two days (48 hours) you will get Third day FREE👏 I’d rate Chase Hawaii Rentals a whopping 17 out of 10 stars – that’s how amazing it was! If there’s one tiny suggestion I’d make, it’s to extend the working hours. Currently, they’re open from 8 AM to 5 PM, but shifting to 7 AM to 6 PM (or even sunrise to sunset) would make it even more rider-friendly for those early morning or late afternoon explorations. If you’re in Hawaii and want to hit the road on two wheels, do yourself a favor and choose Chase Hawaii Rentals. Ms. Shizuka and her team have nailed it! Highly...