SEPHORA — Local services in Honolulu

My name is Brittny and i have go to say its been a long while since i had internet service cuz my internet was always off and on so im way over due to write a review. i have to say i love the Sephora in Waikiki every body there has awesome customer service, everybody is so nice and friendly and is always happy and excited to help every time i got there i always see my friend john he is really nice and always helps me when i need advice on prodcuts he helped me pick out the best starter brush kit for make up and the one he reccomended was perfect it has every thing you need, i think if it wasnt for him i will still be looking for a brush set to day sad to say.but he is really good at his job and is very sweet. he always recommends the best person to help me one time i had a eye shadow demastration with ashley she did an awesome job and was very helpful to teach me how to apply the naked line,make up and the best eye primer mars.. love it. she is also nice and friendly. as for skin care goes i got help by this lovely lady who works there to i think she's a manager or supervisor but i cant remember her name she helped me pick out the best skin care line korres she was helpful and nice too my skin went from dry and itchy to blemishy to nice and smooth and healthier looking skin i love it espically the mask by glam glow she helped me pick it out for my skin its amazing. its alittle pricy but soo worth it in the end. but all i got to say is i really enjoy comming here and you have so much to choose from and it can be alittle overwhelming if you dont wear makeup and dont know much but don't worry every body there is always willing to help and i know theres some people i missed but im sorry i want to put down all my best expriences that i had but i cant remember there names but i promise you everyone in sephora in waikiki is nice friendly and cares about each guest that comes in and makes you feel special.. there is also this other lady named ashley i think she sometimes eats at my job , and she is so sweet and is always friendly when i see her she helped me pick out a toki doki brush set and it lasted for a whiel then got ruined cuz my son got hold of it. but it was cute and glamerous looking lol.. but yes like i said im way over due for a review but i love comming here and i know you would too.. thanks...

Nice Sephora and conveniently located. That’s the only reason for the additional star. However, I went in today for lip gloss. That was literally all I needed so that’s what I grabbed then went right up to the line. The line began to get a little long, but I was next up in line to checkout when immediately I was pulled from the line and directed to go to the desk at the front of the store which appeared to be the loss prevention personnel. I thought nothing of it at first because cool, I can checkout quicker. However, that feeling changed as soon as I noticed no one else was being called out of line.

Now as a black woman in nearly any space, we deal with this kind of thing so much that you begin to question yourself but I noticed that even after I was checked out, left out the store, then decided to go directly back in to see if I was truly crazy, no one else was pulled out of the line to complete their purchase with this personnel (all Caucasian customers left in line might I add) and the line was still relatively full.

Honestly, I’m not shocked because Sephora has a horrible history of these kinds of practices with their employees, but they had no reason to think I was going to shoplift other than my skin complexion. I was literally in line within eyesight of not only the customers behind me, but also the rep checking out customers in front of me. Plus, who would steal $13 Sephora lipgloss or any thing for that matter but definitely not that! I just thought I’d share my experience. Not that it will change anything. But at least it makes me feel better getting it out there just in case anything other black women decide to shop here. It’s sad that this is the kind of world we live in but I really need Sephora employees to understand that black people are not the only people who steal! In fact, look at the numbers—we steal less than the ones you act as though don’t steal! Get...

Definitely not a store for men but at least they have from Wi-Fi.

If you're female, or if make up is your thing, you'll find anything you need to change your appearance to whatever you want. Seriously there's no store for make-up that is anywhere as extensive as Sephora.

There were a few brands that my wife didn't recognise and it was hard to tell if they were good ones or not.

I liked the fact that the models in the pictures were not always super-slim and with perfect skin. I also like that the products are all able to be tested and that they seemed to account for all shades of skin.

I found that the staff weren't entirely knowledgeable about the products, for example one person, when asked about liquid eye shadow took us to the liquid lipstick area instead.

Overall, staff engagement was lacking and while I personally prefer to be left alone, I can't help think that a more engaged staff team would drive more sales.

The other issue I found was that stocks were low and some of the display items that my wife liked were out of stock. The staff said that this was due to the current global supply chain issues.

As a male in the store (dragged in there by my wife), I think that I would have liked to see at least a couple of things for men. Aftershave for instance. Perhaps there were some but I didn't see a relevant section. Chances are that had there been some male testers in there, my wife would have wanted to get me something to balance out her purchases.

On the disabled score, aisles were wide but the doors weren't automatic. There were no seats in the store, so I have to mark disabled access as poor.

Overall, Sephora is the absolute best place to get make-up but unless they work on their disabled access, side-selling and sales it's only a matter of time until another shop steals...