MAC Cosmetics — Local services in Houston

As a loyal NC Studio Tech user, I recently decided to switch to MAC’s serum powered foundation and ventured into this store with high hopes. However, my first experience with their new line was anything but satisfactory.

Upon entering the store, I found only one associate working the floor. Despite my obvious need for assistance, she was engrossed in applying makeup for another customer, leaving me feeling neglected and overlooked.

Throughout my visit, I had to continuously interrupt her to ask for help, which made me feel like a burden rather than a valued customer. Moreover, I endured a nearly unbearable wait of almost 10 minutes at the checkout counter, as the same associate prioritized finishing up with the other client’s makeup. I was the only other customer in the store!

This lack of attention to store patrons and the prolonged checkout process left me thoroughly dissatisfied. In hindsight, I regret not opting for the Rice University location, where I might have received the service and attention I deserved.

Overall, this experience was the epitome of disappointment, and it has certainly tainted my perception of MAC Cosmetics at the...

Thank you for your great, great service and customer care in the MAC Cosmetics store. The make up products are amaaaazing!!! love, love ❤️ it! They treat me with extra careful care. In body, mind, and spirit, there is help in self-care. May we give back in supporting a comedogenic product which is cruelty-free to animals, and is safe for the environment. Lots of color choices, and quiet ambience lets your imagination reign, in your skincare, in your palette, in your charming way. An appointment is helpful! Butterflies when I go in the store. I find the website good research material. Thanks, MAC! and its makeup artist...

I don't know that I've ever been in a MAC store before. But I entered this location with not so much as one employee greeting me. One associate was applying makeup, one associate was sitting down on her phone, and the 3rd associate was helping a customer. I walked around with someone with me.. Looking lost . Because I needed guidance. Another customer entered and an associate asked her if she needed help. I left due to not being serviced and we went to Saphora where I quickly spent money. The irony is it was packed liked ants in Saphora but shortly upon entering an associate assisted me. When MAC only had maybe...