Saint Laurent — Local services in Houston

This is my first time purchasing a purse from this location. And I'll be honest I may not have looked the part buy a purse from here but that should not be a reason to not treat your customers all the same. As soon as I walked in I was not greeted and the sales associate that did help me, she and the others were not the friendliest, they were all very short with me and I didn't appreciate that. Also I was not aware of their refund/exchange policy until I got home and looked at my receipt. I understand the sales associates want the commission (if that's how it works here) but to not tell your customers the store policy is wrong especially when the items are not cheap. Anyways, so I came back two days later to exchange the purse that I got and although the same sales associates were not present, they all have the same attitude. So I like to check out the purse before purchasing it that's just how I like to do things and I understand these purses are brand new but that does not mean they are always in 'brand new' condition, plus what's wrong with me want to check out the purse I want to purchase? All the sales associates there need to be retrained!!! They all need to learn how to be patient and better accommodate to their customers. i am not saying the customers are always right but at least greet/treat...

Coming here to express my dissatisfaction with YSL's customer care. I had a problem with the leather on my camera bag and went to the store to verify the problem. They treated me as It was completely my fault, they claimed it was misused. Detail: I treat my bags with great care(because we know they are not cheap!)and I was impressed by the quality of the leather of a bag that I bought less than a year and a half ago. I already had experience at LV, Gucci and Chanel with customer care and they treated me like I was treated the day I went to BUY a bag there. This has not happened at YSL at all. After almost 5 months, I went there to pick my bag up and when I spoke with the employee Ashley, that my bag still have a scratch on the edge, even thought they have charged me $200 to repair the edge and the binging, as it is written on their own document ( I was so frustrated in paying and still getting my bag if a problem, that I asked her to take a picture of the paper that she made me sigh) she didn't care about my case and treated mine complaint very dismissively, as if I was completely dispensable.

This will definitely be my last experience...

Customer Service=Nose up, Snobs!

I've actually purchase several items in the past, but the people here don't change. Michael is usually the one that approaches, but he should really improve the way he speaks to people. It's not because you work for a designer that you need to act superior to your customers. Last evening night, wasn't clear with me at moment of purchase. So what happens i come in with a concern about my newly purchased sunglasses. For example, they are painful and I would like to return. He tells me that I cannot, it will either be store credit or exchange, points me to a sign, and say here you see, you come often you should know! But I've purchased with never the intention of returning. So again they physically botheref me after wearing for 30 min. In my opinion the way they handle their clients is not nice and they should be clear at check out. My suggestion, go to the boutique, try it on and buy online.

At least the customer will be a better experience

If I could I would do negative star...