City Nail Bar — Local services in Indianapolis

I had an appointment today with Katie at 11:00 am to get a pedicure. Originally, I had an appointment scheduled for Monday but did not attend. When I went in this morning, everything appeared to be okay. Katie was very nice and fun to speak with but I was not pleased with my pedicure. I have received two pedicures that I loved from Aleigha before having my final pedicure with Katie. Katie agreed to correct my pedicure but it still was not great. I do not have a problem with Katie, I would just prefer someone else at the nail bar to do my pedicure in the near future. I expressed this with the owner of the salon (Jodie) and she offered to schedule another appointment the same day. As a medical student, I do not have to time to come in twice for a pedicure. I wanted the polish taken off of my nails and for them to be polished again because they were smudged under the dryer after Katie removed the toe separators before I sat under the dryer. Normally, the toe separators are removed after the pedicure is completed. It was an easy fix that could have been handled immediately. Jodie the owner of the salon was unprofessional and rude. She indicated that she could charge me a no show fee of $45.00 in addition to the $45.00 that I was paying for the pedicure. I agreed to pay both fees totaling $90.00 today. However, Jodie indicated that she would call the police on me in front of several other customers. Jodie immediately jumped out of her seat aggressively and showed me the door. I told her that I would pay the $90.00 because I understand the value of time. Also, people need to get paid when they render a service especially given the current pandemic. I was not happy with the pedicure and would have loved for them to correct it during my appointment. Instead, Jodie took it as an opportunity to exhibit poor behavior. Jodie refused payment and she said that should would contact the police repeatedly after showing me the door and wishing me a Merry Christmas. My experience was horrible with the owner of this salon. The employees are great, it is the owner that needs to be fired from her own salon. This experience was incredibly degrading and I would not recommend this salon to anyone, particularly people of color. Jodie has horrible communication skills and displays negative energy in addition to being unprofessional. Save yourself sometime and go to another nail salon because the owner of the salon...

Update: I gave them another chance after the unpleasant experience below but my nails look like done by an amateur! I don't know if it was the manicurist's fault or if the nail polish was expired but the nail polish on two of my nails literally melted while holding them under the dryer. The manicurist had to do my fingers all over again. A basic mani took like more than an hour. Summary of the overall look: some of my nails have very thick layers of polish and some have bubbles in them. I was hoping to have a relaxing experience, not looking to be stressful, running to my car with wet nails under the rain because I was late.

Original review: I had an appointment two days ago for a pedicure and unfortunately my car wasn't' starting due to a battery problem-the battery was dead, the car wasn't working!- because of the freezing weather. I asked not to be charged because it wasn't in my control to cancel but I was charged... I called again and explained my situation and requested a refund but no! I even proposed to show a proof that I got help from my insurance company's rescue line to start my car but no! If the fee was refunded, I would reschedule and have my pedicure. Robotic responses and no understanding of being a human and having problems out of your control. Again, it was out of my control! I won't be going...

I got my nails done here two days ago and I am literally missing five minutes. I only get acrylic so I don’t know if it’s the way these are on, but I literally just wasted $80. less than 24 hours after getting my nails done I realized before I even went to work, but I was missing a nail. Then. when I got off work, i called and let them know that my nail broke and they told me to come in four days later I told them that would not be good enough for me and I need to come in before the weekend. They told me that I could either come in, in the next 10 minutes or I would have to come in 4 days later…. luckily I live around the corner and I was able to be there in eight minutes . Anna who did my nails fixed my nail & I appreciated it, but I didn’t appreciate it that much because I went to work the next morning and true enough I bartend but I bartend during the day when it’s slower and FOUR nails popped off I literally just wasted $80 and I am sharing because if you’re the type of person you know your name do not get your nails done here. For you to pay $80 and your nails on even last two days is ridiculous. While I was getting my nails done the first time Anna told me that she didn’t have time for Designs and I just wanted French tip. instead of over booking people they need to focus on quality...