Hyatt Place Indianapolis / Downtown — Hotel in Indianapolis

Where to start...On September 11th A group of 6 of us came to watch a Fever game. It was a Wednesday night. We are middle aged families. We were looking forward to spending time together in a middle of a week with friends after watching our Iowan Caitlin Clark. After the game we decided we would have some food and drinks at Pivot the restaurant/bar in the hotel. There of course were several others that did the same. We are NOT a needy table. Our family has been in the service industry for many decades and understand these kind of nights! However before our butts could even sit in a chair one of the servers started having sarcastic needless words with one of our members of our group about how he was moving his chair. Quite honestly being very mouthy. She was not even our server. Our server came and took our order and did quite well for as busy as she was. She kept checking in on us periodically and we felt she handled her self very well all night. From the time the game was over until they closed was approximately only 2 hours.

My 11 year old son came and joined us at the end of the table, we pulled up a chair for him. He was given a soda by our server. The next thing we know the mouthy server comes back by speaking words to him. An 11 year old. Are you kidding me? He was not in the way, couldnt be further away from any traffic, hostess station, door they walk in and out of, ect. Totally unacceptable!!! This girl must just be overwhelmed or not a people person. Regardless very rude. We decide to take it up with the manager as a member of our group is a Hyatt Member and they texted us during our stay. The manager met with them at the front desk and apologized and assured us this would be addressed. To apologize they had the kitchen send us out some dessert, which they did NOT need to do!!!

As we went to close out our bill. Our server brings us the bill, and the desserts were on there and we were charged for the desserts. I understand them having to ring them in, (again we are in the service industry) but come on... we didnt ask for them. So we nicely asked to have that taken off of our bill. Which they did. We paid our server leaving her a 30% tip and went on our way. Still disqusted by the other staff member and how she thinks she can treat people, but the night was over. We were going home in the morning.

The next day as we were driving home we were going over the receipt from Pivot. Our server had charged us our first drink as a Jack/Pepsi which was correct. All the next drinks she charged us for a Jack and then for a Pepsi. Essentially an additional soda charge each and every round for every drink. We probably shouldve caught it that night, but we were so flustered with how we had been treated and then getting charged for the desserts, we didnt even think our drink charges would be wrong. So it leads us to question... Since our server rang our first drink in correctly the first time and then didnt each subsequent time, is she padding our bill??? We left her 30% tip of a padded bill. We called the bar right away. It was a joke trying to get ahold of anyone. We were treated very rudely by anyone and everyone who would answer the phone. We left messages that were unreturned and had to keep calling. Once we finally were able to make contact with Christopher the Food and Beverage Director he assured us this would be taken care of he saw the descrepancy , we would be getting a credit back and said all the correct things, for which we were so thankful.

So if you have read this far you are probably wondering why I'm still typing. Everying was fixed, right? Wrong. Here we are a month later. Still no credit. We have called Christopher and not received a call back. So sad. We loved the location of this hotel, we loved the city and hope to return. We'll just walk to ANY other food/bar next time. You should do yourself a favor and do the same!

*Lets not forget they charged us for valet parking we...

I stayed here recently with friends for our first North American Youth Congress (NAYC25). Many other guests who stayed were also attending the same event. Firstly, I'll start with some positives. They were able to provide us with connecting rooms, they are a very conveniently placed property close to many restaurants, and about a 10-15 minute walk from Lucas Oil Stadium, where the event was held. Admittedly, walking into a very air-conditioned lobby after walking in the hot Indiana sun and humidity was incredible to say the least. Although the market was small, it was conveniently open 24/7 and had some of my favourite American snacks and drinks available for purchase, which was greatly appreciated. The guestroom bathroom was also very nice and spacious.

Now, onto the not-so-positive aspects. The room, although it can accommodate 3 guests (I had booked 2 x 1 king bed with sofa bed rooms), there is not enough floor or closet space to accommodate 3 medium-sized suitcases. The doors to both rooms were very difficult to open, and we often had to ram our bodies to open the door. The connecting doors also did not work in one of the rooms, and we had to jerk the handles, which was a lot of effort. We ended up just giving up as we did not want to escalate this issue. I had 4 friends with me, 1 in my room and 3 staying in the 2nd room. The friend who planned to utilize the sofa bed called reception to request extra linen as per the instructions (as there were only top sheets and an extra pillow in the room). We are from Australia, so we use the terminology "Duvet" or "Doona" when describing a Comforter, and as we are aware of that, my friend requested a comforter. I believe there wasn't an accent barrier as she made her request very clear using American terminology, but she said the receptionist just laughed and said they ran out of comforters but could offer towels instead. This made me upset to hear, and I understand it may have been fully booked that day, but offering towels to replace the lack of a comforter is a bit ridiculous. Later, the issue was resolved by housekeeping. We also had an issue with our DoorDash order, the dasher claims to have delivered our Wingstop order to the reception but reception said they did not receive anything (I understand it is out of their control).

I hope if we come back to stay that we will have a...

First visit to this hotel. The hotel location was fantastic! The low review is based on organization and bed comfort . From the first time I called a front desk till I arrived information was incorrect! Booking I was told breakfast was included with my purchase of room . This was confirmed 2 times . Also I was told to follow address for hotel for parking garage . Was told garage is same address as Hotel so after seeing a garage right next door and circling it 3 times I finally parked out front and went to ask . Wrong info I was told . Even better same gentleman that told me breakfast was included told me to park In garage and after check in to tell front desk for parking reimbursement since Included with room . Wrong again! After I asked desk they told me I paid for “Valet” to call them and they would move my car to the appropriate area .

After already parked decided to just leave it be.

Asked a quick question to valet on way out to explore and they told me I should of gotten a voucher from front desk ! Wrong again ! He apologized and gave me one ! Check in was fine but that after not having breakfast explained and staff said I didn’t qualify for it ! I said it was told to me it was included with my stay and confirmed and they eventually just said ok and said they give to me . Why so bad on communication???

After arriving to room 633 the hallway right in front of my room had spilled garage . Q-tip and some trash right in front of the door didn’t exactly scream welcome !!!!

Room itself was fine . However my last issue was the bed itself ! When front desk asked if I had to have two queens maybe I should of taken the hint . The bed mattress was one of the worst I have ever slept on. It is worn and has pockets so your Body sinks . Very uncomfortable and I slept horrible ! So overall the location was great but this visit just seemed doomed from the start ! Probably would consider again but hopefully beds are better in...