Fusek's True Value — Local services in Indianapolis

May 26th around 9 am plus or minus. My son just graduated from Kelly School of Business. He and his girlfriend decided to move to California. Why not. My wife and I helped them by hauling one car on a trailer and all their stuff in the back of my truck. Their apartment was on Vermont and Delaware. After we got everything loaded I was not happy with the tarp and decided we needed rope. Hmmm I remembered this store where my wife and I stopped at while riding our bikes . We needed a little tool. There had it, rather pricey, but we needed it so you pay for that. So we head over there with truck and car loaded up. Soon followed on car he was driving. Note, this parking lot was just about empty. Well if you have ever pulled a trailer you know it takes planning on getting on and out. I parked right in front in the spots marked for hardware store. Went in and was asked several times if I needed help. They told me where I could get rope. I made my purchase. Walked out side door where 3 people where working on setting out mulch. I've of which I am sure was the owner or manager. Not one word was said. I started to secure my tarp better with rope I just bought. No one all to help or even talk to me. There were no cars in the area I parked. So over of them had security guard tell me to move. I said are you serious. (Actually said more words) you know like cowards and poor business men. Less then 15 minutes is what it would have taken me..... They have lost a customer f forever... Went t harbor freight just few minutes up the road. Got more for less and the rope...

I lost all the hardware to my bed in a move. I was in the hardware section and it’s alot of options for someone not familiar. I went up to a manager to bask for assistance. All I had said was “I just need help in the hardware, all the hardware to my bed was lost” the next thing out his mouth was “well you’ll have to do that yourself” I tried asking if I told him the dimensions and showed him a picture of the screw type- if he could help. He got attitude and started showing me some drawers to look at explaining that they were short handed, I said I understood but it’s kind of rude when the first thing out your mouth is “do it yourself” and he said “well that’s what a hardware store is”. I get that, I never asked him for to sit down for an hour going through screws. I literally just asked for some guidance. And he was incredibly rude and dismissive.

I will say I’m a black woman and I heard him be 100 percent more polite to a white middle aged woman 10 seconds before I asked him for help. That’s why I went up to him, because he seemed like he wanted to help customers. Apparently only certain customers who look a certain way.

Edit-I've never seen a company take accountability like this, so I changed my...

TRUE VALUE EXCELLENCE

Came into the store on 7/26/2025. Larry and Harley assisted me with locating a few items i needed. Larry was very professional and courteous towards me and Harley was very Engaging. Thank you both for excellent customer service. I appreciate that.I would like to thank the 2 lovely ladies at the front counter. CHRISTY STANTON/PAM HARMON. I was greeted the moment I entered the store and instantly felt welcomed. I was helped in a very courteous, polite and professional manner. I've shopped at the store on several occasions and receive the same warm, welcoming and professional service from the associates. I appreciate the positive engagement and small talk before leaving the store. I'm happy 😊 to know that there is a local hardware store I can go to shop and feel as welcome as I do. Thank you Christy and Pam for True Value Excellence. The great customer service I received is appreciated. I wouldn't expect nothing less from Fuseks True Value Hardware 👌 Thanks again for...