francesca's — Local services in Jackson Township

This store has TERRIBLE customer service! I went in to return some clothes I had ordered online that didn’t end up fitting me. When I walked up to the counter a blonde haired girl wearing a camo baseball hat by the name of Amanda immediately gave me attitude when I told her I wanted to make a return. Mind you, I was still well in the return policy and every piece of clothing had its tags still attached and were in brand new, unworn condition. I also had the order pulled up on my phone. The whole time she was doing the return she had a scowl on her face, did not look up once or say anything, and acted like I was a burden. It was honestly very uncomfortable and rude!! I’ve worked in retail and customer service for over 5 years and that attitude towards an innocent person returning some clothes after a long day at work is absolutely unacceptable. That was also not the first time I’ve had a terrible experience involving rude employees at this store. I’ve never experienced or had any problems with the store in Summit mall and will be sure to only go there from now on. I hope this review helps you guys reevaluate your employees and who you hire...

I had ordered an item online to be sent to a mall in aurora, IL for pickup. It somehow got sent to this store here in Ohio. After numerous attempts to get ahold of a francesca’s representative through their help line and email, my last Hope was to contact this store. I’m not sure the name of the employee at this store, but she was very helpful in tracking down my package. She took down my address and scheduled it to be sent straight to my house. Thank you for all your help making sure my order gets to me! Great...

I was in the store yesterday and there were two employees working and neither of them said hello. I have gone into that store a few times and it is like that every time. I don’t feel welcomed and I don’t stay long enough to attempt to buy anything, if you don’t want me there fine I’ll take my money...