KAY Jewelers — Local services in Jackson Township

I bought a one carat certified diamond ring with an enhancer ring the end of Nov. 2016 at the Belden Village location. They were both sent out to be sized to a 5.75. The solitaire came back a size 3 and the enhancer was a 5.75. The error was not discovered until I went to pick them up. The solitaire was sent out again to be re-sized and came back correct the second time. Fast forward six weeks. I took the rings to the Zanesville location to have the rings soldered together. Two weeks later, the ring came back a size 5 (and went in as a 5.75)! Needless to say, I was upset. It was sent out AGAIN and three weeks later, the ring came back wrong again! At this point in time, I informed them that I wanted my money back and I did not want the ring. This problem was escalated to above store level and the original sales person (Asst manager at Belden at the time) called me at home when she heard about the problem, which was in March. She contacted the manager at Belden (Dan) and they offered to work with me on a resolution because they wanted me to be satisfied with a ring and Kay Jewelers. This was a two-month process and they worked very hard to make this customer happy. I finally got my ring on May 13, almost 6 months after the original purchase. I now have a beautiful one carat Tolkowsky diamond solitaire with an enhancer. Very...

Horrible customer service. I could write a story on how bad their service is, but I'll leave it at this.....simply put, we had an engagement ring sauldered into a wedding band. When we got it back, 3 days before the wedding, it didn't fit! The lady at the store wrote the wrong size down prior to being sent out and then when I told them they need to make this right because we never asked to get anything resized, she said it would take another 2 weeks. How horrible! Especially for a company who prides themselves as being wedding central. Needless to say, I went to a local Jeweler who was more than willing to resize it for me and I got it back the next day. It fit perfect and was ready for the wedding and honeymoon. I cancelled my account with Kays and I will never be going back. Like I said, I could write a book about how bad this company is, but this was the tipping point for me. There is one great person who works here and if it wasn't for him, I prob never would have bought the rings here. He is a great salesman and great person at heart. He was not involved with any of these situations that occurred because he was off work at the time. I know if we were dealing with him, none of this would...

I live in Columbus but was in the Akron/Canton area over the weekend and happened to go into the Kay Jewelers store just to kill time. (I always buy jewelry from the Diamond Cellar in Columbus). I am not an easy target, as I am in sales myself, but ended up purchasing a pair of diamond earrings for my wife. The gentlemen's name who greeted me was Daniel and he could not have been more professional, informative and attentive. (I was greeted by everyone in the store, within 10 minutes of being in there). I told him I was probably going to buy my wife earrings for Christmas once back in Columbus but I would look at what he had to offer. He showed me three different pair and I ended up buying a 1ct pair for much less than I would have spent at my local jewelers. Beautiful earrings, great service, great price. Many thanks, Daniel, for your assistance and for a great...