Latte Factory — Restaurant in Jackson Township

I stopped and got something and was shocked at the price, but even more shocked at how they put in a fee and act like it’s normal. The drink I ordered should have been $6 and some change, so imagine my surprise when it’s over $10. I was confused and the cashier could see that and so I asked why it was so much and for whatever they charge for the cold foam, that’s suppose to be apart of the drink. Either put the correct price on your board or add it to the drink, like it’s suppose to be and don’t charge for it. It was a good drink, but a total rip off and I didn’t like the shady aspect of adding a hidden charge that was suppose to be a part of the drink. No warning, they don’t even explain or ask. Really strange if way of doing business and even though I’m an avid coffee lover, I would never pay $10 for a cup of anything again. I won’t be going back here. I normally always tip, as well....

the man with the tattoos usually makes my drink pretty good, as does the small girl with the long ponytail, however i feel i see them less and less and the other workers here are just outright rude, and they make the drinks differently and worse. why is it not consistent? because of this i will not come here anymore. i just get talked over by the other employees and they charge me for things i don’t want. i feel like the other two listen to me and actually care about my experience and not just ripping me off. it’s awful. if i want poor service id have gone to dunkin, at least their iced lattes taste the...

The coffee is actually pretty good here but Definitely not 10$ worth. The menu says 6.90$ with cold foam but when she rang me up it came up to $10 and I had no additional add ons. I even asked her if coldfoam is additional and she said no it’s all included in the price. Which clearly wasn’t cuz she charged 3$ extra. Either fix the prices on the menu or put an * that there’s an additional charge for certain things. I feel like that’s how they get you because most people aren’t going to say no thanks after they’ve already ordered their drinks. Such a shame because I actually liked...