Zales — Local services in Jackson Township

Their dispute processes are horrid. I went into my local store to have a ring resized. The employee asked if I wanted to open a card to get 10% off. I asked her if it was ok to just open one and pay it off with cash and never use it again. (No monthly fees and all that). She said that was fine, so I did. Three weeks later my ring arrived and all is well. The employee who handled my transaction (different person now) is obviously quite incompetent. I told him that I had already paid for the resizing on my card and to use the cash I had to pay off the card then and there because I was told I could pay it off in store. He says okay and proceeds to check me out. I think all is well, but I was wrong. I kept getting phone calls from an unknown number who NEVER left voicemails until I didn’t answer for weeks. I thought it was a scam number. Finally they left me a voicemail notifying me that i was late on my card payments. So I called them as soon as I received the voicemail. I explained the situation and they told me I needed my reciept number. I then called the store to see if they had all the info and explained everything again. I then went in and the store manager called to try and resolve at least part of this. I was given all of the receipts I needed to call the card department again. I called them again and they would only waive one late fee (I had 2 at this point ON TOP OF the original price). I filed a dispute and the woman on the phone said I would hear back. All I got was a letter better explaining “how to avoid late fees” and then another bill with ANOTHER LATE FEE. Please remember that all of this is because one employee did not do his job correctly. He even rang me out under a different employees log in account, so I had to correct the manager as to not get the wrong employee in trouble. Long story short, Zales does not care about their own mistakes and expects their customers to pay 3-4 times the amount for services and mistakes of their own employees! Never again.

UPDATE: I sent in a check to just pay the entire balance off finally. Turns out the check arrived one day late, therefore I was hit with another late fee. I called the card customer service and got the stereotypical "There is nothing I can do for you ma'am you have a nice day" attitude. I then called the store to complain about the employee who rang this out as a sale in the first place. To my surprise, the manager actually took the time to listen to everything that happened and offered that the store pay off the late fee. Although I cannot get back all the money I spent on this, I'll say that I couldn't be more appreciative that SOMEONE in this franchise was willing to at least listen and help to the best of...

Boyfriend bought me a necklace and bracelet. Opened the box on Christmas eve for bracelet and was intact. Mind you...THEY GIFT WRAPPED FOR HIM! 2 separate boxes. Opened the ring box and was NOTHING inside! He left it in their hands to wrap and for me to open an empty box on a holiday. Teresa was contacted that night (Christmas eve) regarding the issue. Her only response was they aren't responsible for items once they leave the store. We waited until the day after Christmas (Sunday) to personally go up there to see if it was found. Once again, Teresa was very short and rude and told us she contacted higher ups on the issue and out of her hands. She took our numbers and said she would be in contact. She never contacted us so we reached out to corporate.

Update:Fast forward to today....Jan 12...2022... almost 3 weeks from missing an item they found it In their store. When I picked it up I asked her why it took all this time and wouldn't you think to look around before dismissing someone? She told me I can either take the item or return it...up to me. Very rude yet again. I asked her this is what I get for opening an empty box on Christmas? Snidely she said everyone makes. Mistakes. As I walked out I told her that an apology would have worked.

This lady has no business being around customers as she simply could care less about anything (probably other than her lunch breaks🙄). Sorry to say but they were very negligent on an expensive item and she couldn't even say "I'm sorry" for the mistake? A jeweler that can't even pay attention to where expensive items are don't need to be in business. It apparently "fell on side of counter" But you didn't think to look before corporate had to get involved? She probably tried to keep it for herself Very shady woman and rude as hellr. Wont trust them ever again. How does this woman still even hold a job!?!? If you want a rude jeweler that is careless and negligent, go see that...

The service is hit or miss. The deals are great and when they know you’re going to spend money you get top-notch service. But, today I went in for my first six months ring inspection and the one I encountered is the same one that sold us the wedding set. She approached me but once I told her I was there for an inspection she turned into a super hurried and not very patient employee. She rushed through Everything and I felt like I was being pushed out the door. It was not until my ring was clean she looked at it for a split second and then handed it back to me that she asked if I would be interested in a show that they had coming up. At this time I wasn’t sure my ring was actually inspected, but she was more interested in knowing if I wanted to make an appointment to come in for this show. It was an after another employee asked if she needed some receipts that were where she was working prior that she grabbed one and then handed it to me and said, oh this is your inspection notice stating that your ring was inspected and the date when you need to return it. Wow, I’ve never had a split second inspection...