Playground Abode — Local services in Jeffersontown

First and last time we will be attending. I was not informed that both my child and I had to have socks. I bought socks for my son at the time of play. I didn’t enter the play area or engage in play with my son I sat to the side and just kept an eye on him. I was aggressively told I had to have socks, When I said I didn’t have any I was told to buy another pair of socks. I said I would not be bunting a pair of socks as I was not informed at checkout and I’m not playing on any of the equipment. I was then told if I don’t have socks I can’t be there. I said that’s fine then I will just take a refund. I was told they don’t do refunds. There’s not enough room to write out the details but staff needs to be taught better customer service skills, especially as a new business If socks are required for all parties why is there not a sock check? I was made to feel like I had no other options I had to spend more money or lose the $21 I paid. I was made to feel like I was trying to get free play time and met with aggressiveness. There were no other options presented. I eventually did get a partial refund but still not happy with the way things were handled. As a new business, with very little active customers T this play time (one other family and 3 summer program kids) it seems the business would have rather kept my money and have offered a pair of socks at no charge and a little FYI for future visits that all parties must have socks, I wasn’t looking to get anything for free, just trying to get my son out of the house and out of the heat to burn some energy.

As you can see from the owners response, they don’t seem to think that the way things were handled could be improved upon. how can you say that your employees weren’t aggressive when you weren’t even on he premises! Also it’s not clearly posted through out the facility, nor at the front desk. I didn’t make an online reservation, so what you claim is on your website would be unknown. Your employee knew I didn’t make an online reservation so at that point there should be a few points of interest brought up. I was a walk in customer. I had no problem following policy if I was approached differently or told about said policy before entering it would have...

Very upsetting to know i come here all the time, for my kids to play and let off energy. They have a toy shop before you leave your kids can pick a toy to purchase. Isnt that the point? Kids can see and play with the displays that you guys have out ON DISPLAY? Is it a toy shop for adults or kids? Are only the adults aloud to touch stuff? My daughter grabs a small display toy car that everyone is aloud to see & touch. Shes played with it multple times and so have millions of other kids. There was a girl before her playing with it . None of the other employees have ever said anything , 1 in particular stayed behind my daughter making her put it back and basically telling her she cant play with it while im near her shopping. I purchase stuff from this shop literally every time i come! I watched to see if she would just let her play with it while i finished purchasing & when i noticed she was still around her I wasnt trying to cause a scene so i even said in a nice low voice “ shes not gunna take it im about to purchase” hoping she would back off for a minute. but she stayed behind her intill i no longer saw the toy in my daughters hand and shes screaming & crying . I had to stop to grab an upset 4 year old while also with a 1.5year old. She wasnt jumping off the walls, She wasnt destroying, banging or throwing stuff on the floor. she didnt walk out of the store with it .. i dont think any parent would be happy with that type of treatment. I brought my kids to have a fun time and be happy. veryy upsetting to see this is how my kid was treated when she wasnt doing anything bad or wrong. .. completely...

We played here for the first time today and multiple things were very strange to me. First, I have been to a lot of places that don’t allow outside food or drink, but there is always exceptions for babies. I was unable to feed my 6 month old puffs (at a table), which resulted in him crying because he doesn’t understand, like my older kiddos, that he isn’t allowed to eat somewhere. It created unnecessary stress and honestly made no sense, as they allow you to buy snacks so it’s not a completely food-free area. Second, the worker was telling my children how to use certain toys and not always allowing them to be imaginative and creative on their own. Multiple times a worker would pick up a toy my child dropped on the floor immediately from it falling. Along with that, a worker was following the kids around cleaning up after them as they were still playing and I had a worker take a toy out of my hand because it was “in the wrong area”. It felt like my kids couldn’t make a mess at all and didn’t have the freedom to just be kids unless they were doing it neatly and orderly. It made me feel very anxious like we were a burden and I needed to keep my kids from playing the way they naturally would. It felt like school recess with teachers facilitating rather than a playground. I do think there are parents who would love this kind of environment, but it just definitely...