Geek Squad — Local services in Jersey City

I needed a new battery for my iPhone so I did a search for Apple Stores. This place came out as the nearest. I first made a call and was told they had the battery for my phone. So I went there at about 3:30 pm, but was told I need to make an appointment. So I made an appointment for 6:20 pm and went home, glad that I did not live too far away. I went at 6:20 pm sharp but nobody came to take care of me for about 30 minutes. Then a guy asked me what I was there for. I said battery replacement for my iPhone and I was there for already 30 minutes. He said they were backed up with four phones before mine and I had to go there again the second day. I said how come? He said they had an out call this morning. I said my appointment was made at 3:30 pm and how this could have anything to do with what happened this morning? The guy went into the office and came out after 10 minutes, saying that they would replace my battery the same day. Then he gave a lot of stuff on their "policies", basically saying bad things could happen but they won't be responsible. They then checked my phone with their software and I made the payment. When I finally got the phone it was past 9:00 pm. I watched before people change batteries for Android phones at a supermarket front store, it took about 15 minutes. Starting yesterday I found the Internet video and photo loading speeds of the phone have become substantially slower. I called several times today, this Geek Squad...

Very disappointed by the Spanish people that work at this place they treated me like I was a no body stood on line 29 minutes before all the geeks walked around the store looking for customers to help when they finally got to me they stall the whole process and were speaking in Spanish in a negative way and looking at each other as if signaling to each other lik not to help me they sat me down didn’t took the phone came back to check it out they simply send we gonna send it out it will take 5 days , then that changed to 7 days then that changed for 2 weeks then that changed to a month I think they were simply not wanting to deal with me because I’m black or dark skinned but I’m actually Puerto Rican and I understood everything that they said I speak and understand Spanish very well and will be filing a complaint of discrimination on Best Buy and it’s non geek personals it’s very...

The Geek squad here has no idea what they are doing. They tried repairing the back of my phone and completely failed. I don’t really care about what technical terms they use, point is that most ppl who drop off their phone for repairs usually want their phone the same day unless otherwise stated. They messed up my phone and basically told me I was going to be left without a phone. They wasted my time by having me come back to see if they can put it back to how I brought it in. This they did. When I tried upgrading my phone it was too late and close to their closing so they couldn’t do it. It was a complete waste of my time. I even missed a dinner reservation. I will NEVER be using their services again. I think overall Apple/AppleCare have failed with how they provide service ti...