Spencer's — Local services in Jersey City

most, if not all, of the employees here need to work on their attitudes since they were unacceptably rude towards my friends n me. when offering 'help' to us, they were being passive aggressive abt it. one worker in particular, the overweight redhead with curly hair, treated us as if we were too incompetent to even find a specific t-shirt on our own. however, when i was checking out, i had to wait on the employee who was doing absolutely nothing behind the counter before she finally felt like she wanted to ring up my shirt. at that point, i didnt really mind but it really ticked me off bc when it was finally time for me to pay, i wasnt paying attention for a split second, assuming that she was still ringing it up. a simple “excuse me” could do to get my attention, but no. instead she said, “whenever ure ready, u can pay” in a very passive aggressive tone. another employee, one of the thinner workers in the bunch, was actually helpful n respectful which i appreciate. this should be the bare minimum for an ideal employee in this type of environment, but apparently its not, since most of them couldnt even manage that. i can understand if my friends n i were being annoying, but all we did was browse n talk to the employees w respect when approached. its funny how the reviews r consistently one star ratings, solely because of the behavior of these employees, n they still dont seem...

The website shows an opening of 10am and that isn’t accurate at all. I call the lady she tells me no they open at 11am now I’ve been here since 9am because I assumed I only had to wait one hour but instead waiting 2 hours. I’m here for a pick up and they weren’t willing to give me my pick up till 11 I live quite far and had an issue yesterday that they didn’t allow my sister to pick up the order for me either so I had to come all the way here to get it myself that’s time I don’t have to spare. I am going to report this to the bbb because my experience today was the worst no one has time to sit and wait for 2 hours cause they can’t update the hours of operation so people like me don’t waste their time. The girl working there was absolutely no help...

Not surprised by how awful the recent reviews are, especially when they are all about the awful attitude of the employees. This spencer’s will be continuing to have this awful reputation because they only use auto replies under reviews, but they seriously need to stop hiring anyone. Today a girl with curly hair working in register around 5pm today gave me the nastiest looks and attitude while I shopped with a friend and tried to ask her for help. This is outrageous and I will definitely be considering to call calling headquarters. Customer service may be draining at times but it is not an excuse to treat others badly or make them feel judged over the...