Lush Cosmetics Newport Centre — Local services in Jersey City

I never leave any negative reviews, usually just never go back if I have an unpleasant experience anywhere. But the experience I had it at Lush store in Newport Mall, was awful. I went inside to get some bath bombs and kindly asked if some of it can be packed separately and as a present, maybe a little box, bow, anything. Wouldn’t mind paying the extra money for it, as I was told after, that if I want it in a box is extra. The lady that first attended me, super nice. But the lady who was supposed to wrap it, very rude. Maybe we were not having the same idea about “ nicely wrapped “, I tried to explain it, and she literally got up and left, wishing me a good day?! I was speechless. I just decided to don’t buy anything anymore, asked for the refund and leave. Very very disappointed. Someone else was trying to excuse her behavior, but I m sorry, I will never ever buy anything or go back there, she was too too rude. I asked for her name a few times, no one...

Just had a wonderful experience with an associate named, Joe. He was incredibly helpful and passionate about helping me to find the right fragrance for me. I would have never thought I'd like a scent like Karma, but much to my surprise I love the smell on me, it's very comforting and bright. I've visited this location many times and I am always helped and guided to the right product for me, they really know their products and listen to your needs. I get hand eczema in the colder weather and someone there suggested the orange handcream b/c of the aloe in it, what a great choice, I've been using it for about 3 years straight, even when I think to try another of their handcreams, I'm steered back to the Lush wild...

We recently celebrated our daughter’s birthday at Lush in newport centre. As per the contract the bday was supposed to start at 9.30am the store was closed, one of the employees showed up few minutes later.All of us including our guests were standing outside the store for another 20mins while the staff set up the tables. It was an extremely stressful situation for us as we were trying to keep up our daughter’s spirits up while she was awkwardly standing outside the store with her friends. Joe was fantastic however the mgmt is terrible. I would never want anyone else to go through those first 30mins with the store closed and us trying to make alternate bday event plans on a Sat morning with...