White Diamonds — Local services in Jersey City

horrible service if i could give them a 0 i would!

My wife took my watch for a simple repair of the date/time frame. before it was brought in to this shop my watch was working perfectly fine no issues besides needing the date frame glued back on. BUT when it was ready for pick up they told her that my watch wasn't working due to it needing a new battery. we paid and got the battery replaced but within 2 days my watch stopped working so we brought it back. BIG MISTAKE! as the repair man told us that the watch would eventually stop working IN JUST 24 HOURS IT STOPS WORKING! i went back to explain that i only brought in my watch in for a simple cosmetic repair nothing else! but once it was returned it all of a sudden not working/ unable to be repaired....of course hearing this i was upset, anyone in my shoes would be so i asked them to repair the damages they've done to my new but now broken watch. the guy i was talking to was so rude and got extremely defensive and said that their repairman will give it another look ... all i wanted was my watch to come back to me the way i brought it in...working with the frame glued back on like i asked... it took them over 3 WEEKS with no updates to just tell my wife that they couldn't fix it... that my watch isn't working because "someone dropped it" how ridiculous! they took my money and destroyed my watch...whatever you do STAY AWAY FROM...

I care very much for a delicate necklace passed down by family. Considering its age and the amount of years I've worn it, I've had to get it repaired before, never costing more than $25. We went to White Diamond upstairs in Newport and were met by Ashley. She was incredibly friendly and within 1 minute said it would cost $15 and 45 mins to fix. We were shocked at the difference from the previous store ($65 and a few days) and pleased to get a more than reasonable estimate. Due to age and delicacy the necklace put up a bit of a fight during repair, including needing a new clasp. Within the 45 mins AND $15 the team fixed the broken piece, secured other pieces and gave it a new clasp. The staff at White Diamond were incredible caring, honest and personable. This is more than what you can ask for when you need to trust someone with personal items. We were impressed all around and plan to come back for ANY and all other jewelry needs. Thank you White Diamond for...

I was looking for a 14k cubin link chain for myself. I stopped by this store and made clear exactly what I wanted so we got it down to about 3 options. I came back to make the purchase and left pretty happy thinking I got a "fair" price. I got home and realized I was given a 10k chain! They knew we never looked at 10k and I specifically only wanted 14k! I also got it cut to 16in so the length was short on top of the low carat- I was totally ripped off by what I paid!! I felt sick to my stomach when I looked at the clasp and saw the 10k! I didn't have time to go back since I needed to go to Florida 😡. Also the receipt stated if anything is altered all sales are final! I was basically charged $75 per gram and when my friend called and asked over the phone how much they change for 10k per gram they said btwn $30-$35! I will never come here again! They are crooks! I was going to recommend this place to so many people but now I will do...