Used 2B New Boutique Consignment & Resale shop — Local services in Laconia

I started as a customer at Used 2B New Boutique & Resale, and now I’m proud to be part of the team.

To those who have shared kind words about the store—thank you. Your support truly means the world to us. We work long and hard, every single day, to make this store what it is—and even more so, what we hope it will continue to grow into. There’s always a new improvement, a small change, or a big step forward happening behind the scenes.

This store has become our second home. We spend more time here than we do with our families, and every decision we make is with our customers and community in mind.

About Pricing:

We understand that pricing can be a sensitive topic. We are constantly striving to lower prices where possible, but please remember—we are a higher-end resale store. Just like in any upscale shop, not all prices are negotiable. Some items are from independent vendors who rent space and set their own pricing. We do not take commissions from their sales. Others are on consignment, and while we earn a small percentage, there are still administrative, processing, and overhead costs that impact those earnings.

Heather, the owner, carries enormous overhead—from heating and cooling our 19,000 sq. ft. space, to electricity, wages, water, gas, insurance, and more. The inventory you see isn’t donated—it’s 99.9% purchased upfront from distributors. Donations are rare, but always appreciated when they come.

About Vendors and Payment:

For those who were once vendors here: I personally work with many of you, and I know we had great relationships. If something changes or if there’s an issue—please reach out to us directly. Posting online without first trying to resolve things only creates confusion and damage.

Regarding a missing piece from an item: yes, something small went missing. We looked, we couldn’t locate it, and Heather paid the vendor for the full item out of her own pocket. Our contracts state that we are not responsible beyond reasonable measures for lost or stolen items, and yet we still did the right thing.

We have over 50 cameras inside and outside the store recording 24/7. If anything happens, we will review the footage and take appropriate action.

As for payments: I don’t handle the finances, but I’ve seen the checks go out each month. Unfortunately, the post office has lost a few, and we’ve had to stop payments and reissue them. If you haven’t received a check—please contact us before going public. We are more than willing to make it right.

At the end of the day, we are a small business doing our best to thrive and support our families while creating a beautiful, affordable, and high-quality shopping space for the community.

Please, be kind. Communicate. Give us a chance to resolve any issue before turning to public forums. We are always here, and we care deeply.

—From someone who truly cares, A proud team member of Used 2B New Boutique & Resale 546 Main...

Born and raised in laconia went from a little town to now grown bigger but I found after 64 yrs living here theres still the value of our town from the past brought forward to the present those things u can't find anymore to fix something match with something that broke yrs ago seems like I keep finding these treasure to replace what once used to b a match now a match again the used2b new store has everything thing under the sun there if u look close they may even have a sink that may fit the old spot where it old one use to b the best of part of visiting the store isnt the present greeting as the give with a smile or the help they give u it's the cost it fits ur purse every time if u can't afford the price make an offer I did u got a glider rocker with the glider stool brand new in the box still un touched the price was 150$ they gave it to us for 100$ praise God that is unheard of insane cheap price for the new glider rocker and glider stool still in the box seriously u should go find what u need and b like the god father movie make them an offer they cant refuse and walk away happy after all the value of our town is to dicker til both partys happy 😁 I did and I feel it was a win win for them and us thank you again used 2b new for your kindness to fit the human purse as most want to take from people now not these guys they live to...

I had initially left a 4 star review saying I really liked the store and recommend it. I was a regular for about a year. Probably shopped there a couple dozen times. The lady they have running the register is very friendly, cool stuff, etc etc etc. But I also mentioned in my review that some of the prices are notably higher than one might expect to see in a store like this. Whether they set those prices themselves or not as a consignment shop, those are the prices customers can expect to see and that is the kind of information people come to reviews to find out. They responded to my review like an offended social media troll. Very strange and unprofessional considering it was a positive 4 star review. It seems they just don't want people to know until they get in there because maybe it's bad for business. Sleazy. Based on that interaction I won't be returning, and recommend everyone go check out goodwill or salvation army both within a mile of...