@Home — Local services in Lake Geneva

We hired @Home to remodel two regular sized bathrooms in our Delavan, WI vacation townhome at a cost of $36,000. Here is what we received in return:

Our expectations were that the 2 bathrooms would be worked on daily until completion. That did not happen and the job took from Feb. 1 to the first week in June. Tony hired a a tile guy who had a full time job and told us he could only work evenings and weekends, then rarely showed up at all. He used 1" slivers of tiles which looked terrible and we had to complain and ask him to re-do the tile which he did at the last minute before completion. He also put a chip in our brand new bath tub and had to have a repair company come out and fix it.

Kathy's design skills are questionable. For example, she recommended a pebble look shower floor tile which we realized after the installation clashes with our granite seat & threshold.

Their selection of vanities, mirrors, lighting, faucets, etc. were all low quality goods, although we paid top dollar. At one point they tried to supply a plastic soap dish from Home Depot in lieu of the tile niche we had requested.

The shower enclosure was supposed to be frameless and we even have a text with photo to prove that was our choice . Yet they ordered one with a frame which also made noises after installation that they told us were normal until we insisted it be corrected.

Tony did not like the fact that every time we came up, we found issues with their workmanship and at one point said he was not going to work when we were in the house blaming this on Coronavirus, although we always stayed on the first floor with masks on while both bathrooms were on the second floor. In then end, Tony never showed up to fix an uneven tile in one bathroom floor which we discovered after we had given them the final payment

These are just a few examples of a frustrating 4 months and overall disappointment in the results. @Home is not as experienced as they lead you to believe, supply inferior quality goods and use moonlighting labor to try to cut costs. They require much more supervision than should be necessary when you invest $36,000 to remodel two small bathrooms. We would not hire them again or recommend...

@Home completed one major and one minor bathroom remodel while we were in residence elsewhere for the winter. Before departure most decisions were made with Kathy’s guidance however many others were required from afar later. Kathy was intuitive regarding our desired result and even the long distance between us was not an impediment. Overall the master bath project equaled my wife’s design concept and as a construction executive my high standards of performance were also met. If I were pressed for criticism I would say several schedule milestones were unmet however throughout we were out of town. Had we been in residence I am confident that minor issue would never had happened. We recommend @Home and anticipate using them once again.

Tom and...

Wow our hall bathroom is gorgeous, thx to Kathy Hanley’s design expertise and guidance. And Tony made sure the install was professionally completed, following up on all those little things that made the project - a stunning success! The tile and stone choices are amazing and made our product selections a joy and fun. The glass shower door on rollers is a stunner. More to come as our kitchen and master...