Cleveland Clinic Lou Ruvo Center for Brain Health - Las Vegas — Local services in Las Vegas

The front office at Cleveland Clinic did everything in their power to be as uncooperative and unhelpful as they possibly could be, stifling my attempts at a first appointment at every opportunity. I would attribute this in part to their impenetrable referral policy and in part to their very unfriendly staff who are so wrapped up in their bureaucratic red tape that they forget the entire purpose of their office: to help patients and their neurological conditions. Real people with real issues that need medical care, attentiveness and compassion. This office is entirely without any of these qualities, at least at the front office, which is only as far as I could get here. Despite having many doctors in the Vegas location, despite my insurance already covering specialists visits without a referral, they insisted on a referral. Fine, I go see my primary and get the referral. I wait the 10 business days for processing, they don't call back. I call them and they say the referral cites untreatable conditions and I must call my primary back and request a corrected referral. Fine, I do that too. I call back a few days later to check the status. A very rude lady on the phone tells basically infers I'm bothering them and not allowing for their lengthy office review policy and I must wait another 10 business days. Fine. I wait 10 more business day, no call back, no attempt of any kind of correspondence from this office. Meanwhile my conditions go untreated without even the slightest indication there is any interest in my helping. 20 days after that call, I feel hung out to dry, that this clinic is so caught up in their bureaucracy and red tape that my physical struggles are just not even close to a priority. It's possible they have good doctors there but I wouldn't know because of the impenetrable barrier that is their front office which seems to have adopted a culture of absolute apathy. Is a rigorous referral process involving the primary, referrals department, doctors reading second hand info really a better way to determine treatment or lack thereof, rather than actually just seeing the patient face to face and doing an examination?? One of the biggest failures of the American medical system is the lack of empathy, realizing there are real people out there living in fear and pain and having to go through an exhaustive inquisition to see a doctor is just soul crushing and exhausting. A lot of patients just aren't going to have the energy for all that. I would highly recommend to any new patients to just avoid this place altogether. Save yourself the wasted time and effort and frustration and try to find an office that specializes in neurology that acts like they might actually have an interest in caring...

I feel there is a long term study that is exploiting my father who is 83 years old for data in a long term study. He has had increased impulsivity, classic signs of dementia and erratic behavior. He has been going there for almost 5 years now for a long term study for dementia. Every time he has been “passing the cognitive test with flying colors.” Yet the doctor conducting the study never listens to his wife’s (my stepmom’s) detailed accounts of many episodes of confusion, forgetfulness and increasingly dangerous driving habits, along with a host of other unsafe behaviors. In fact, the last visit he told my stepmom “he will never have to go to a nursing home because he’s so sharp and he can just continue to drive.” All of this is so far from how he really is. He’s 83 and although he might be forgetful like others at this age his other behaviors are red flags. I have tried to call the center over the years and have only been able to speak to one of the practice nurses one time. According to my stepmom, the doctor knows knows who I am, and remembers I’m a nurse with a lot of experience in psychiatry. He has never returned my phone calls even once. I believe he must be avoiding me. Finally he keeps complimenting my father but offers no support or referrals for other issues. Unfortunately since my poor father, who understandably wants to believe he’s fine, only eats up these suspect test results and compliments. This also makes him believe this study is like treatment, which it’s definitely not. So In the end, my father is being exploited for the data he provides. My stepmom told me the staff say most of the patients they have are much lower functioning than he. So maybe my father is seen as an easy person who can participate in their study, but they are so un ethical to manipulate him into just coming back there so they can just keep him around to collect data. It’s just terrible and I can’t believe this place has such a...

My husband has been going to Cleveland Clinic for years. He was always seen by the Doctor once a year until about two years ago. Now we are told that he only sees the Doctor once or twice and from then on its their assistants. In the past 2 years he has had to wait 6 months or more before being seen. To make matters worse they keep calling to cancel the appointment and reschedule at a later date several more months out. The last time they only a had phone appointment available within the next 3 months so we took it only to sit by the phone with no call. When we called to see Why we weren't called the notes said a voicemail was left. I called my voicemail while on the phone with scheduling and there was no voicemail. It's September 2025 and the earliest appointment we could get is May 2026. In my opinion they are too short staffed to provide adequate care to their patients. They are supposed to be a piller of the community and one of the best in the Valley, but they seem more interested in bringing in new patients rather than keeping enough staff on hand to service their current patients. I do want to say that the staff we do get to see have been very good especially in Physical therapy and speach and...