Kings Of Neon USA — Local services in Las Vegas

I ordered a sign on July 31st. While the service during design and ordering was great, since I placed the order and paid it has been a nightmare. As of Sept 13, I still don’t have a sign or any real resolution. The company apparently shipped it to the wrong address (despite me confirming the correct address twice) and delivered it on Aug 19. Since then the only communication I get is when I reach out for an update. I have been told for a month that they’re working on picking up the sign and shipping it to me. Every time I’m given a date for it, that date passes with nothing happening. They have yet to show me they’re doing anything to truly fix it and continue to blame UPS and the party that received the delivery in Aug. As this was their mistake, by now a reputable business would have made a new sign and sent it directly to me or refunded me for the sign. Based on this experience and their lack of ability to deliver a product, I would not recommend...

Terrible customer service. 🛑 AVOID at all cost 🛑 Kings of Neon created a problem. They didn't want to fix the problem.

We specifically asked for the "Largest One-Piece size". They told us it was 96" wide. They created our quote/design. We approved. Sign arrived. It was 2 pieces.

The 2-piece error is 100% the fault of Kings of Neon.

We tried to work with customer service to correct THEIR mistake. They offered us "15% off on a NEW sign" with ZERO accountability or effort to correct the problem their company created.

This was a super disappointing. They could have turned our experience into a repeat business. Instead, they chose to pocket our money and lose a customer.

There are a lot of LED sign companies out there - Pick...

My custom logo sign came out incredible. The sign had many tight curves, and they were able to pull it off. The sign is extremely bright, it has a dimmer to set the mood. We had one small issue with the power adapter, but Gensen was able to resolve it by sending me new cables, he also sent me a temporary adapter to make sure it worked for my deadline. It arrived in time. Customer service was great, its not when things go right, but when things go wrong and how they handle it is...