Security lady upon entrance is very nice and sociable. But unfortunately, staff who signs you in were lacking good customer service skills. No smiles or anything, some even wants to kick us out because apparently they said: ānon-hotel guests can only sit on the beach chairs starting at 10am (we arrived 20 min. earlier). A lot of people were already swimming and sitting on beach chairs and they want to kick us out even if we paid a lot for the pool reservation?This is the only reason why I slashed 1 star. The tank is indeed one of the best pools in Vegas because of our close encounters with sharks, stingray and other huge fish who were at a The pool jumbo tank. Water temperature was perfect for the Vegas summer heat so it was really worth it because we enjoyed the water, the fake waterfall, seeing kids happily use the slides and just sitting on our chairs relaxing. . For non-hotel guests, we were able to change clothes in the bathroom by the pool. It was not well maintained and clean. Thereās only 1 shower area in the restroom and the water from the shower was super hot. So I was not able to rinse and was grossed out! Again, this is supposed to be some of the staffās responsibility. They shouldāve coordinated with the hotelās maintenance workers to fix the Restroom problems including 1 sink that was not working and staff should refill empty soap dispensers. Good thing we enjoyed the fish and the poolās great ambience anyways plus the cool water temperature. Thatās why, somehow weāve forgotten some of cons of paying high reservation as well as the parking of $25! Overall we will still recommend it to friends and family and who knows! We might still...
Ā Ā Ā Read moreThe place itself was fun. Iām local to the area and we did a staycation type of deal. On the way to the pool there were people trying to give out free tickets to shows. Once they found out we were locals they were rude and short.
Once we got to the pool I didnāt realize we had to check in by noon or we would risk losing the gazebo and it would be up for resale. I spent over $100 on that little section and the lady at the front was very nice and accommodating. It was pointless to actually reserve that section because they started giving the areas away free to everyone else two hours before they closed so there was really no reason to purchase the section. The aquarium was very nice! The water slide was cool too. Staff was friendly for the most part. The only weird thing about golden nugget is they didnāt charge me upfront for the two nights I was there. I was under the impression they did so I was hit with an unexpected $120 payment after I already dropped hundreds in this place. You would think $100+ a night would come with a nicer room but itās very circus circus, $17 a night rate vs the let down we got. It was just weird and I will likely never stay here again but will be visiting the pool. Anyways, hereās...
Ā Ā Ā Read moreI would have left a 5 star review but nobody policed the hot tub policy better I would have no qualms with 5 star. We booked a cabana on the 2nd floor with family. Hot tu. Is q6byears and older Everyone and their baby was in there. No swim diaper. No regard for rules or spaces met for more mature persons.... Say persons who dont jump into the hot tub. Splashing patrons in the small space And before anyone come at me...I was there at the space with.my 12 year olds and I told them no. Rules are in place for a reason. They swam and did the slide and respected the...
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