Bead Factory — Local services in Los Angeles

If i didn't have had a disappointed experience today then i could rate them for 5 stars. I keep coming this store to buy crystals for one year and spent over $800 here. Today，when stuff helps me to pick the crystals，there was a guy suddenly came to me and said “we are reseller not retailer…” it means i was wasting their time by showing my hardware with crystals to the stuff to help me find right size i'm looking for，and yesterday i didn't bring this hardware with me，so it turned out spent $$ for wrong crytals. I was so disappointed and shocked by his words，made me feel like he's not respectful and unprofessional about how common this process when designer works. Will never spent a...

Sales associates not friendly. At this time you're only allowed to touched the merchandise if you purchase it, and you must ware their food handlers type plastic gloves. They won't give you a pair of gloves unless you're ready to put the item in your basket. They are so worried about getting "sick" they are waring the mask below their nose. LOL! I drove all the way from the Inland Empire to come it, not worth the drive. 3-4 doors down, there is store that sales chains and metal charms, sales people and...

The Bead Factory has a beautiful selection of Jewelry making items and very decent pricing. The store is neat and sensibly organized. They carry a wide variety of findings, gems including Swarovski, chains, and ready made pieces. The staff are attentive and very helpful. I have even ordered items that I needed over the phone and they shipped it to me in a very timely fashion.

Overall, one of the best bead stores I have shopped in. Thank you...