Foot Locker — Local services in Los Angeles

I placed a pick up order for some Jordan’s for my nephews bday on March 10th. I waited over 24 to receive an email to pick up order as I was instructed to do. 48 hours later I called the store and asked about my order the employee at the store said to me it had been shipped. I said I needed this for a bday or thats why I ordered pick up. They said well it was shipped. I asked how long will it be they said 2-3 days I said ok fine. One week later I receive a phone call from the store asking me when was I going to pick up my order?! I said are you serious you guys told me it was shipped! She (the employee) said I don’t know your order is here. I said I’m pregnant I can’t go I was relying on my planned pick up then on shipping. I said you need to get my order to me immediately! Today it is the 19th I still don’t have my order. This is TERRIBLE TERRIBLE customer service! I paid $200 dollars for this? Very unhappy with this store! I’d give -0 starts but the options isn’t there. Again I still don’t have my shoes! Shipped or have received a phone call form the store! SHAME ON THIS STORE AND...

Footlocker are a bunch of cons, crooks, and liars. I bought shoes online from Footlocker that were defective within 5 light wears over the course of 2 weeks. I called and talked to a person who told me I had 45 days to ship them back, from the time of that phone call. I sent them out 30 days later, and just got the shoes back with a note saying I didn't return them in time. These people will lie right to your face. Send you defective shoes, and not give you your money back when you ask...

The staff has some new associates mixed with the management is great Liz and the other managers are on point with the information and are quick to help. This spot has had it ups and downs with the cook groups but now it seems to be more sneaker collectors and customers who really want the sneaker which is a good thing. The selection of sneakers and apparel is...