Hope + Flower — Local services in Los Angeles

I'm giving this building a one star because of my overall experience living here. As a person who's been a business owner for over 8 years, I can assure you that this management staff has no official training or experience with customer service. The building itself is beautiful, amazing sky views and gorgeous amenities that will leave your breath taken but will also leave you blinded by the truth behind their poor business operations. DO NOT MOVE HERE if you are looking for quality. This building was poorly built and has very cheap finishes. The kitchen back splash stains easily around where the fire burns, which makes it impossible to clean, the cabinets are from ikea, small finishes in the bathroom were not put together, wooden floors in the bedroom are lifting up and I hadn't even been here for a full 2 months before all that started happening. I've only seen someone clean the hallways maybe 3 times since living here. (Whereas my old luxury building had the hallways cleaned daily) it makes it really hard to avoid seeing and smelling dog feces throughout the building. The windows are not soundproof, and the walls are paper thin so you can hear and smell everything around you. If you're a person that is sensitive to smells or works from home you will not like it here at all. In addition, we are not able to use amenities at all and are still paying for them. Even with all that I just mentioned it still wasn't enough for me to rate this place a one star until I started getting harassed by security.

I would say I had a security guard at my door at least 30 times in a 5 month time span because of ONE PERSON’S SMOKE COMPLAINT!!! I do not smoke, so I started to feel harassed and unsafe in my own home. I have a weird neighbor who's genuinely blaming me for something I’m not doing and management never came to see for themselves but continued to put lease violations on my door while I was out of town taking care of my sick family. On top of it all there were 2 different nights I was on my balcony and a security guard leaned over and peeked into my balcony from the neighbors balcony. I felt completely violated. Management has done nothing about this issue and I continue to feel unsafe and anxious in this place. I feel as though the fate of my living stability is at the hands of someone else who and I developed a huge anxiety over it and I honestly have a fear of even being at home.

I was told that a person who works for the property periodically goes on to vacant balconies to take pictures of tenants for various reasons. I was also told that the management company has started doing short term leases / Airbnb type of rentals since the corona virus has started which none of the tenants were aware of upon signing our leases. There have been several gunshots and drug busts reported in the building since they have started the air bnb rentals, and we have no choice but to live amongst people who have not been background checked. Management does not inform you of any of what is happening, besides rent reminders and cutting off amenities to paying tenants!

H+F’s customer service is VERY poor. The concierge staff is very rude and has been rude to me as well as my guests. They have racially profiled my guests and have left my guests outside refusing to let them in on several occasions. I have a work partner who will not come to visit me anymore because of how poorly they were treated multiple times. Karen the front desk manager has yelled at me and has been rude to my family members as well.

Management is the absolute worst, which is why the teams below them are also awful. I moved here expecting that I am paying for quality and I received the opposite. I will not take the stress they have put me through lightly AT ALL! DO NOT MOVE HERE if you want to live in a stress free environment, living here feels like you are being put through hell there's a reason why there's many many horrible reviews, we can’t all be lying here. I know 30+ Tenants who have similar experiences and just as unhappy. Imagine how many...

*UPDATE: IN RESPONSE TO ONNI'S FEEDBACK Yes I would like to speak to someone in upper management (not someone onsite here at Hope & Flower) as I tried that approach and was met with nothing short of pure apathy and curt dismissiveness. I would prefer not to willingly subject myself to such treatment again You have my contact information I'd greatly appreciate it if you reach out to by this weekend April 26-28

In the 2+ years I've lived at Hope & Flower (H&F) in downtown Los Angeles, the past six months have been nothing short of horrendous and have truly tested my belief in the innate goodness of people. On March 30th a piping issue in an apartment above mine resulted in massive flooding in my unit. Luckily my family and I were not at home at the time. I called both the H&F leasing & DTLA corporate offices countless times over the course of the next 5 days to get an update on the team's plan of action to make my home livable again and no one ever answered at either location. At this point, all of my furniture had been wrapped in plastic, there was a thick blanket of dust particles and debris throughout our apartment and my children and I were sleeping on the floor. Finally on April 5th, a full 6 days after the flooding occurred in my apartment, I finally received a voicemail from Kyle from the H&F onsite management team. I returned his call immediately and when I inquired on the status and projected completion of the mitigation and reconciliation process in my apartment, Kyle proceeded to lament to me how challenging it had been for him to coordinate all of the vendors involved in the mitigation and reconciliation process and how he was doing his best and the work would be done soon and there was 'basically nothing else we can do for you right now as it relates to this situation'. Not once did Kyle inquire about my well-being or the well-being of my children. Not once did Kyle inquire whether I or my children had asthma or any other medical condition that could have possibly been exacerbated by living in a space for upwards of six days shrouded in dust particles, debris and fumes from commercial grade cleaning products and paint. Not once did Kyle offer options for a temporary living situation for myself and my children such as a hotel room or an apartment at one of Onni's other furnished or unfurnished properties in Los Angeles county as Onni was, in essence, not currently providing a safe and viable place for my children and I to live as per my lease agreement. Not once did Kyle acknowledge that, as an entrepreneur, I had experienced significant loss of wages and my livelihood during this process as their lack of communication forced me to cancel bookings and client meetings in order to take time to chase down answers and updates from their team. Not once during this conversation did Kyle attempt to apologize for the inconvenience my family and I had experienced nor did he even attempt to address or even acknowledge the lack of communication from the management team at H&F. Even when pressed on this critical question, Kyle simply continued to reiterate to me that coordination of this process took up a significant amount of time. His response and overall communication and tone with me during that conversation was curt and extremely dismissive. My family and I did not receive any likeness of these sentiments from H&F and, as a resident, it's quite honestly extremely disheartening. Kyle and the management team at H&F moved on with their day and their lives following that conversation while my children and I are still fighting diligently to rebuild ours. At best, we were an oversight due to the staff being consistently overwhelmed, at worst my family and I are merely line items on an Excel document and we only matter if the staff has somehow been inconvenienced. My family and I have enjoyed living at H&F until the recent mishaps and I'm not naïve enough to think that issues will not arise because that is the cost of...

Updated review: I gave this place 5 stars and referred many friends, even when issues came up I gave them the benefit of the doubt because I had a relationship with the management. I even was convincing my own family to get one of the sky homes. However what led me to write this review is when the head manager of this building lied straight to my face and lost all credibility. The manager destroyed my trust in this place and I'm disturbed.

Many 5 star reviews have been incentivized and some from real estate brokers who also gets a commission. (If you care about where you are going to live then read all the bad reviews so you get the full picture)

The utilities are much higher than others, I pay about $250 per month just on utilities and I am a single occupant. They give verbal concessions case by case but rarely executes it. My car in my own assigned parking space was towed after 2 months (common occurrence). Yes, I repeat, it was towed from my assigned space after head manager emailed they won't touch the vehicle until they sorted out their own mess, but the same manager facilitated the towing company right after to tow it. They often double book the same parking space because they don't have an effective system in place to track parking.

Management mishandles your personal information and looses/destroys paperwork that has your signature on it. I found many issues on my paperwork (wrong date, different rent price from what is quoted)

Pro: amenities (closed) + (views on some units, not all) Con: (read if you care about your security deposit) floors are sensitive to stains, scratches - bathroom sink is tiny - balcony is going to get very dusty, floors 1-7 you can hear the parking lot noises.

The entry way for some units are zig zag or narrow so if you have normal sized furniture you might have trouble fitting them in. Some of the floors are known to smell like weed so check the floor you will be moving into. The balconies are very close to each other so you will hear your neighbors or smell their food that they are cooking. Toilets do not flush properly and when I return home the toilet closest to the door has an odor that is terrible - a health hazard and residents often get pink eye.

The front desk concierge staff is nosy and hostile, and will try to enter your unit during maintenance appointments to inspect your space. They ask intrusive questions. They don't respect your privacy and leaks personal information. The residential administrators B and L are great people but they don't have much power over what the building owners or managers decide on.

As a social person, I have many friends who visit me and they have time and time again complained how rude the front desk concierge was. I feel so embarrassed and have bought $70 worth of gourmet donuts, provided masks to the staff to create a more friendly environment but my efforts can't cover management's mistakes and lack of service.

They also watch your guests and document everything in a log which I'll leave it to you to have your own opinion on that.

I'm torn because I loved this building and management's lack of proper handling and thorough follow through is making it unbearable, unhealthy, and hostile to live in.

Tips: I recommend Jenna at the leasing office. Msg me to get more details. @geummy

When touring - Take notice of closet space and the bathrooms (some has standing showers vs bathtub) also notice the entry way as some are wide and some are like a maze (if it's narrow moving large furniture might be challenging) Their dishwasher doesn't try thoroughly and make sure you don't get a defected one so test it when you move in.

For great lighting I recommend south facing and for diffused...