Lees Gold and Diamond Import Inc. — Local services in Los Angeles

Do not buy online. Go in person if you can. I live a couple hours away from LA so It's more convenient to order my merchandise online rather than go in person. Their online customer service is not good at all. You have to call them instead of them taking the initiative to call you for problems or missing information. I called multiple times , converstaion ended with they would call me on the time to pay my order through phone the next day in the morning, never got a call. My emails have only partially been answered. I could of been a life long customer but this is not right, will take my business elsewhere were they care about you and take the time to resolve any...

They have excellent customer service. Just be careful when returning items. And also the quality of their gold, I had 214 K gold chains that turned copper color. I tried to return them, however, they only except the original bag it came in. If not, they’ll charge you for a re-print, also if you paid by card, even though you were charged 4% when purchasing, they will charge you another 4% to return the item. Other then that their have nice pieces.

I personally will not be doing business here anymore because of their return policies. I understand it works for some,...

excellent distributor. I have been working with them for many years now and the quality of their merchandise as well as the consistency of their stock has kept me buying from them for my online sales. I’ve tried working with others in the jewelry district but have found them to be very unreliable. Apart from one time sales, it is impossible for other downtown sellers to reliably keep stock and with consistency for their weights. Don’t lose money on your online sales and buy...