Massage Envy — Local services in Los Angeles

I was in today for a massage and facial. This review is for the facial only. (My massage with Erica was fantastic!) I've been here before for facials and was not impressed as the woman just looks to upsell you and do the microdermabrasion. (A less than 50 minute treatment as well, more on that in a few.) After getting good facials at other ME locations, I noticed this DTLA location (walking distance for me, the reason i signed up for a membership in the first place) had a new esthetician. So i figured i would try her. The front desk asked me about add ons and i agreed to the hand and foot scrubs. I meet with the estethician and she goes over my concerns and standard questions. I specifically say i enjoy the relaxation aspect, but also need extactions cause my nose is a problem. We begin and she cleans my face and looks at it (under normal room lighting, not the upclose bright light they normally use). She mentions an oxygenation treatment and I agree. Well i didn't realize that meant my session would be 25 minutes and include no extractions. She finished and said she'd meet me up front. She never even handed me a mirror. I get up front and go to pay. The receptionist asked if i received the add ons and i said no. (She probably was wondering why I was already at the desk at 5:30.) I said that was fine, but aren't facials 60 (50 for dressing/discussing) minutes? She said it varied based on the treatment type. Well that is not mentioned anywhere and was never said. The treatment time is listed as 50 minutes for a customized facial. And because facials are a step by step process, it wasn't like I could ask for her to give me my additional 25 minutes. Again, i loved my massage and have always received great massages from a variety of masseuses here, but the facials it seems like they're just doing the bare minimum and trying to upsell you whenever they can. (The treatment I received was not an upcharge - which makes it almost odder that it wouldn't be the 50 minutes as it was a...

Location is absolutely beautiful, but service did not match. Booked an appointment for a standard facial, when I get there they ask me to fill out paper work which normally i would have expected additional time scheduled into the appointment instead it was taken out of my 60min facial time, the aesthetician finally comes to get me after 15 mins in the waiting room saying oh, you’re here, I wasn’t informed 😕 once in the room she proceeds to talk to me about the monthly packages they offer and upgrades, she sold me on the package and upgrade and changed my standard facial to a microdermabrasion, she ask me to hold so she could go up to the counter and inform them of the upgrade.. after returning I lay down on the bed 30 mins into my session, she cleansed my face, wiped my face with wet napkins is what it felt like, and preceded with the micro-machine, she stopped two times handing me the mirror as if she had completed her service, and each time having to point out areas that I was not satisfied with, after 15-20 mins she cleansed my face moisturized and wiped off with a wet napkin, never did I have a wet or hot towel touch my face. I was at the front desk ready to check out 10 mins early.. I’ve had many facials before in the past and this was bar far the worst, it felt pressured, rushed and didn’t leave glowing. The receptionist was even confused about why the session ended so early, she asked the aesthetician to come up and explain why I ended up being charged more and received what it seemed like less time and service.. with no valid excuse or explanation she said I would see a difference in a few days. After leaving and trying to be ok with feeling robbed, I called back to speak to the manager and he offered me a free upgrade on my next service, kindly explained I was not looking for anything free only expected to get the service I paid for. Seems to me they are more concerned with Upselling instead of...

I love the idea of Masaage Envy being placed so numerously around the country, however I have had a disturbing and inconvenient amount of last minute reschedules dealing with the Downtown Los Angeles location. My partner and I have used Massage Envy since the beginning of 2014 and have experienced service at this chain literally all over the country. This location is, in my opinion, deserving of a 1 star rating based on their inconsistent scheduling practices.This morning will mark the 5th time they have rescheduled on the same day of the appointment with us, in addition to at times placing appointments on completely different days or times than we set it on. We are beyond fruatrated because Downtown LA is now our most conveniently placed location. We have also reported this grievance more than once to their staff to no avail. They call and change times or therapists on the same day. It's not always something we are able to accommodate. We also don't feel that from a customer service stand point, as people who take our massage time seriously, that we should have to repeatedly endure such sporadic scheduling practices. I have had for the most part good massage there, when I do get them. Also I love Angel's service, one of the estheticians. The location is beautiful and feels very serene to be located in the bustling downtown area, but the scheduling mishaps can send your experience downhill fast if your are a consistent client there. UPDATE MAY 30, 2019: YESTERDAY I SET AN APPOINTMENT AND EMPLOYEES OF THIS ESTABLISHMENT CALLED AND CANCELLED HOURS BEFORE THE APPOINTMENT. THIS IS THE WORST LOCATION MASSAGE ENVY HAS TO OFFER. IF I COULD GIVE ZERO...