Verizon — Local services in Maumee

Went to this location at the beginning of the year for a new phone...the salesperson was extremely rude, negatively commented on my old phone (made fun of it), and said she couldn’t do anything because the promo I was looking at was only online. Without even saying, “Have a nice day,” she quickly walked away from us because she didn’t want to waste her time with us. We were extremely unimpressed.

Then, the promo wasn’t valid and we were shocked with the price of our bill! However, we ordered the phones on the website via chat and it saved us!! The support at verizon (not the store, but called their customer service), told them the situation with the promo, and it took a while, but they saw that there was a misunderstanding in the chat with the promo and HONORED IT! I’m so glad they did.

We went to this store to get screen protectors for our phones and they put them on for us and were so friendly!

I go there every month to pay the bill and I haven’t had a bad experience since that one in March. The staff even took the time to show me how to pay the bill on the kiosk if they’re super busy. If the kiosk is broken, they’re always there to help! Just because I had that one bad experience, it did not stop me from visiting this location or being a verizon customer! I love verizon and will continue to visit this location!

UPDATE: just got the iphone 11 and the sales associate claimed he had no idea on how to put my screen protector on my iphone 11 because "you didn't buy it from verizon" when it clearly was on my online bill. Then, he said corporate didn't train him on how to apply the screen protector, so if he messed it up, i would have to buy another one, and it would be my fault. He put it on, but there's dust under the protector, which i guess has to be fine because I am not buying another protector. Then, he rushed me through how to transfer my content on my icloud and said for me to figure it out. I needed to start my trade-in process and he left us standing there for about 1.5 hours helping other customers. Finally, I got so annoyed that I asked another employee to please help us with the trade-in. She seemed a little irritated that she couldn't sell us anything and she helped us, but you could tell she didn't want to. She stated that the offer we thought we were getting online by buying the iphones and trading in our old ones was no longer existent, that we would be getting wayyyy less than we thought we were supposed to get for the trade-in value. She said I would have to call customer service for that because she doesn't do that. We spent almost 2.5 hours there and out of all of the employees there, they tried talking older customers into buying ipads and phones they really didn't want. Only one or two employees truly cared about the customers. It's a shame it was like that. The employee who had no idea how to put on my screen protector came up to us when we were leaving and said "Oh my GOSH you guys are STILL HERE? What HAPPENED?!" (I wanted to politely remind him he walked away from us to sell something to someone who just walked in, but I didn't and just left).

I still give this store 5 stars because every time I have had to call verizon's customer service, they have been absolutely phenomenal. I could never switch providers because the customer service is so helpful. They told me I was definitely qualified for the deal I thought I was getting on my iphone. The 5 stars is basically for corporate,...

Do NOT let them swindle you on any of the “promotions” they have available. Went in in November 2020 to upgrade mine and my husbands iPhones. They told us if we turned in our old phones we would get Visa gift cards for $300 and some change. Normally they would just do the exchange in store but due to Covid we would need to send off our phones in prepaid boxes and upon receipt we would get the gift cards. A month later we had sent our phones and still no gift card so returned to the store to ask about it. The manager was super short with us and told us it can take up to 8 weeks so nothing she could do until that time (of course was never told about this waiting period originally). We came back again in February after still seeing no compensation for our phones that we had sent. The manager saw on our account that we had in fact sent the phones back and they were received in November so wasn’t sure what the issue was she insisted she was going to look into it and give us a call. Didn’t seem confident given all the issues we already had with this store so double confirmed they had a good phone number for us and asked when we could expect a call, she said I’m a few days. A week went by and no communication of course so my husband called corporate and after an hour of being on the phone finally was able to find out about the “promotion” the store had told us about was non existent and the one they meant to give us was a $20 credit on our bill over the next 18 months. Literally furious over the fact that we were not only lied to but essentially our phones were stolen. We dropped over $700 in store to upgrade our phones because we were assured half of that would be coming back to us in a gift card. Absolutely the worst customer service and extremely shady manager at this location. Would avoid at...

I don't normally write online reviews but the people here pissed me off so bad I decided I would. I am a prepaid Verizon customer and I needed a new phone. I normally order my phones online but I stopped by here figuring it would be quicker and less hassle boy was I wrong. there were lots of workers there to help and I was immediately greeted at the door and asked how they could help me. I told the guy what I wanted but he didn't listen, all he wanted to do was sell me a contacted phone after 20 minutes of telling him I wasn't interested in a contract phone he finally went and got the prepaid phone I had asked for when I walked in. then he tells me that I was out of data, which I had received no such notice on my phone or account. he then tells me I had to buy bridge data for 10.00 in order to get my new phone started. so after buying the bridge data he tells me that I have to buy a whole months data because the bridge data wasn't enough. so I buy the whole months data and made sure that I wouldn't be billed again a few days later when my autopay normally processes. he assured me that he wouldn't. after an hour and 30 minutes I walked out of there with a new phone thinking I was good for another month. wrong! a few days later when my normal autopay date came up Verizon took another month worth out of my checking account. I then called Verizon and was told they cant give refunds but the good news is I wont have a bill due until the end of august we will see if that works out.! so if you have half a brain just do this stuff yourself and stay away from these idiots. it takes 5 minutes to set of a phone you bought online and I lost an hour and half and two months worth of...