AT&T Store — Local services in Miami

LDear AT&T

I am very disappointed with the service I received today. I visited your store to pick up the phone I ordered. The store was empty, and I was the only customer. I upgraded my phone, which felt like it took nearly three hours. During this process, I purchased a special charger with my own money, but it didn’t work twice.

As other customers arrived, the staff member assisting me left to help others, leaving my issue unresolved. My phone's battery keeps draining and isn’t charging properly. I tried to inform the staff member about the faulty charger, but he was cold and ignored my concern, even after I mentioned I arrived earlier than other customers.

Additionally, I’ve attempted to contact the store by phone multiple times, but no one answered until I called several times. Despite the store being empty and having three employees present, my issue was not addressed.

I believe this level of service is unacceptable. I have been a loyal customer for years, but today’s experience has been very disappointing. I kindly ask that you review the performance of your staff to ensure better customer service in the future.

Thank you for your attention to...

Horrible experience, Advertising on TV local mention get internet for $ 19.99 I did called , got credit department approval, and guy from sales was gone, try again , answer and hung up, and try 3rd time answer a nasty gentlemen and told me min I need to pay is $ 30 FOR INTERNET SERVICE he got nasty and needed hugging up on my face, try again and guy told me $ 30 + $10 dlls for equipment. this is after 2 1/2 hours , this is just too much, question like why the keep me on hold that long periods, why is the advertising is $ 19.99 , and then got the guts to tfer me to credit, run my credit, approved me and then no one was helpful, please this is just too much wasting time, energy and bad bad experience. maybe you are a big company, but your customer service is really bad, your people don,t have the skills to have good customer service, and also finally waiste my time cause I couldn't contract my service, trying to give my business and money to ATT and they just don't ...

I visited my local AT&T store on August 9 to address an urgent issue after my phone was stolen. I needed to pay my account and reset my PIN. Unfortunately, the associate I spoke with was unhelpful, providing a call center number and claiming they couldn't assist me further.

I called the number and was redirected back to the store, wasting my time and money (I had to pay $10 for parking 2 times ). The 25-minute drive from my house was frustrating enough, but the associate I spoke with again offered no solutions. They told me I had to purchase a new phone to receive assistance, and even then, I had to call the number again.

The manager eventually came out, but her response was the same. It seemed like they were pushing me to buy a new phone to resolve the issue at hand. I left the store feeling disrespected and disappointed. My day was all sunshine until I step into that ATT store.

AT&T's approach seems to prioritize profits over customer satisfaction. To build trust and loyalty, businesses must lead with integrity and empathy. My experience fell short of these expectations. Due to that I’ll be taking my business...