IMAGE 1ST MIAMI — Local services in Miami

If I could give this place ZERO Stars I would. First, my mom wanted to purchase a photo session for me for my birthday. She decided on this company because based on their website they seemed very professional. WRONG. She called to set up an appointment and the guy whom she spoke with was completely useless. He showed absolutely no interest in her business by his short responses and lack of help. Anyways, I called after my mother about questions I had pertaining to a certain type of photo shoot and the SAME guy answered and seemed like he didn’t want our business. Very rude tone over the phone and he wouldn’t answer simple questions that I’m pretty sure he gets paid to sit there and answer. Now I’m assuming this boy is just incompetent. So incompetent that simple inquiries of scheduling a shoot could not be processed in his mind. At this time I was unsure of whether or not I wanted to go through with it just because the POOR customer service. After thinking it over I talked myself into following through with it and have been trying to set an appointment for the past week and a half. EVERYtime I call NO ONE answers. At this point I was still giving them the benefit of the doubt thinking that maybe they are just extremely busy so I make it my mission to call first thing in the morning when they open. The phone rings. Someone answers but says nothing and before I even have a chance to say anything they hang up on me. I immediately call again for it to go straight to voicemail this time. Now I am forced to think that the man I spoke with before is purposely ignoring my calls. I have called SEVERAL times within the past week and a half and now I’m fed up. Bottom line is save your money. Go to real professionals. Take this place for what it is which is a COMPLETE WASTE of time and a SCAM. All of the other reviews are false and paid for. This is the truth. Listen...

Absolutely rude communication post their bait and switch manner. Almost a year and a half ago i tried this studio via Groupon. I was not told you are not allowed to use their photos on social media. Photographer Frank did a lovely job with technical proficiency, although his attitude felt like he would rather be anywhere but shooting a client. Rushed me through poses, and post session rushed me out to get next client and had me sign what was a normal waiver... he quickly told me i could use photos on Facebook. Went home, and since i was not expressly told we're not allowed to use it on Linkedin, I used it on Linkedin as well as Facebook. I was contacted by their receptionist/owner and rudely told off (mind you i was not properly explained DONT use on linkedin just that i can use on social media vs professional (work website usage). I was legally threatened, insulted, yelled at and of course i took it off despite bait and switch. Fast forward a year and a half later... I followed their rules despite the office being rude, the hidden clause in the waiver, etc. Bought another groupon including styling and photo.. called nicely to set appointment and asked what the EXTRA fee for professional usage was (now that I was AWARE of it, to follow their rules) and she told me $99 extra. Ok, I gave her my info and she told me off again and told me they wont give me an appt because I "used the photos for professional use". Of course I did until I was told otherwise, unknowing their little scheme to bring people in but upcharge for "license fee" of your one photograph. Inflexible, lack of integrity, and punish customers for their manipulative tactics of bait & switch. Good luck with your business if this is how you run it. Rude, irrational and duplicitous office. Not...

I purchased a voucher on groupon for eleven dollars and was so excited to take pictures with this company. I heard so many wonderful things about them. I was also nervous because this was my very first photo-shoot as i try to stay away from the camera. I'm not very photogenic. My friends and family insisted that the guys here are great and i not only would love my pictures but would find myself spending more money, because the quality of the pictures are amazing! I arrived early for my appointment and my photographer was VERY nice, But she seemed to be in a hurry. My appointment was at 4:30 PM so perhaps everyone was in a hurry to wrap things up. On the voucher they promised to couch you on body language before shooting the pictures, that was not done. The voucher is also for two hours but my photographer spent about fifteen minutes with me, and just like that it was over. I'm okay with my picture but i thought i would have a lot more pictures to choose from, I was looking forward to two hours as advertised; not fifteen minutes, and i was hoping that they would couch me on body language before the shot, not during. I'm not sure if the level of service wasn't as expected because i purchased a groupon but i was kind of disappointed. I felt like i was being rushed through it because i wasn't spending a lot of money. It was very disappointing because i do not own any pictures and this was a big deal for me. i was stepping out of my comfort zone (I'm Very shy) i expected lot more from this studio. I Have read several great reviews so i'm sure they are great! But i was a bit saddened and left the studio a bit...