Men's Wearhouse — Local services in Miami

I recently visited the Men's Wearhouse with the intention of shopping for my wedding tuxedo, and my experience left me extremely disappointed. From the moment I walked in, it was clear that something was amiss. The store was empty, save for two employees who were engrossed in their phones. I approached them with questions, but it seemed like I was inconveniencing them rather than receiving the assistance I expected.

As a returning customer to the Men's Wearhouse, I had come to expect a level of service that reflected the importance of such a significant occasion as a wedding. Unfortunately, these two employees fell far short of that standard. Their lack of engagement and seemingly disinterested attitude made my visit not only frustrating but also disheartening.

Shopping for a wedding tuxedo should be a memorable and enjoyable experience, but the apathetic service I received from these two employees left me feeling anything but special. The Men's Wearhouse has always been synonymous with quality and customer service in my eyes, but this visit tarnished that reputation.

I hope that my feedback can serve as a constructive critique for the Men's Wearhouse, encouraging them to address the issues that led to my subpar experience. I trust that they can regain their reputation as a place where customers feel valued and cared for during such important life moments.

In summary, my recent visit to the Men's Wearhouse was marred by inattentive and unhelpful staff, leaving me thoroughly dissatisfied. I sincerely hope the management takes steps to address these issues to ensure that future customers do not encounter the same unfortunate...

Just had a terrible experience here. My 85 year old grandmother (who lives in Connecticut) bought 2 sweaters for me as a Christmas present. Unfortunately, they were the wrong size. I went in to the store to exchange them for the correct size and was told by a sales associate that I would not be able to do an exchange without the receipt. When I told her that the sweaters were a gift and I did not have the receipt she said, "sorry, store policy!"

I asked to speak to a manager and she told me Alexander would be with me when he was available. After several minutes Alexander approached and told me that there were no exchanges possible without a receipt. When I explained again that the sweaters were a gift and I did not have the receipt he said the order could be looked up through my grandmother's phone number. When I gave him the phone number he told me they had no record in their system of any transaction. I felt like I was being treated as a criminal. The two Jos. A Banks employees I encountered were rude and obviously ignorant. All of the tags were still in place and the sweaters were folded neatly as they had been when the clerk in Connecticut boxed them up for shipping. Needless to say I will never buy anything from any one of these stores in the future. And what a waste of time on a Thursday morning. I won't even "regift" these sweaters as I don't want to associate in any way with this store. They will either be donated to Goodwill or you may see a homeless person in a Jo's. A Bank sweater here on Miami Beach. It seems that would be representative of the terrible customer service I...

Purchased a suit Sunday. Needed altered by Tuesday. Turns out the event is on Tuesday so I wanted to pick it up on Monday (my day off). Called first thing in the morning to asked (begged) if they can change the date. They wouldn't because the "computer" wouldn't let them. And their alteration guy (their own employee) couldn't squeeze it in. I understand I requested the alteration for Tuesday, but when I spent $500 on a suit I expect the retailer to go above and beyond. I work retail and where I work customers come first, even if it means an employee staying an extra 30 min. Customer service day off purchase was nice, so they get 3 stars, they lose 2 because they don't go that extra mile .... update the suite was still not ready by the time the promised, I expressed my displeasure at the manager, his response was basically it's not my fault, to bad for you. Guess I'll take another star for that. Again, day of sale great service, after sale...