Express Factory Outlet — Local services in Milpitas

“Customer service” does not stand behind their words. There was an incident in the store one day and they shut down the store early kicking us shoppers out. I was unable to use my express cash that was expiring that day. I was given a post it acknowledging I could use the cash later. That has gone exactly as you expect - the store managers refuse to acknowledge it, customer service denied the claim and I am left $50 short due to no fault of mine. Never had this experience at any other retailer, especially for someone who charges so much for their merchandise this behavior is...

Wow, who knew the service at an Express outlet was so good? The guy in the suits area was attentive and even went to the back AND FOUND a blazer in the size I was looking for. Most of the suits were "on sale" and priced between $170 and $190. So for a little over $200 with taxes, you can walk out with a pretty good quality suit, despite it not being personally tailored to you. I'll probably never look at suits at Zara again, seeing how the quality of suits at Express is much higher and they'll last you longer. Can the super skinny craze start to fade out a little bit...

When customers need to stand in a 10(!) people line for over 20 minutes you are not in a store that serves customers...the free roaming store staff made it very clear to all of us verbally. Left my 5 pieces of clothing there, so did 2 customers standing next to me. Funny the title of the store reads Express...especially over the...