Potbelly — Restaurant in Milwaukee

After stopping in, and debating if I wanted to weather the line that extended 1/3rd of the way to the door, while paying the deliciously, mildly justifiable $8 on only a half sub.. I left to find somewhere else close by to eat that wouldn't be such a long wait and not as pricey. The McDonald's was too far, and I swore Subway off years ago. I kinda have to watch what I spend most times, being a millennial and growing up in the times of freelancing jobs and struggling with ADD, leaves spending a liiittle tight. So when I do give in and treat myself to my favorite sandwich joint, which even being a rewards member, my smiles (Potbelly's rewards points) always expire before I get to use them (maybe that tells you how not so often I get to enjoy Potbelly) I really expect it to be great, or atleast just as good as the other Potbelly experiences I've been thankful to enjoy. Getting to the point: I did end up back at this location after unsuccessfully finding another bite to eat close by, and thankfully the line died down extensively, though the shift leader was basically the only one working, (despite the nearly 20 Team Members sitting at all the tables (must've been training?)) who asks me what I wanted to eat, prepared it after taking payment and then was still confused as to what I wanted (all the regular toppings).. That kitchen was a disaster, I understand rushes in fast casual dining better than the next guy, which is maybe why I'm seemingly also so critical in my review of this location, but atleast that kept me distracted from the price. Until I ate my sandwich of course.. Was quite dissapointing, maybe I was thrown off by the debacle that I didn't enjoy it as much, or what I fear the most is that maybe Potbelly has changed since I was last there 4 months ago..? Don't know if I'll ever find out.. And maybe it's a sign that I couldn't scan for my smiles with my purchase because she couldn't figure out how to get it working.. But it's all good I guess. I'd still reccomend due to the popularity I witnessed that day and how different the average consumer's taste is these days, especially in...

I wanted to write a review to shoutout the entire team working the afternoon of 9/26/2024. I attempted to order online and for some reason the site wouldn't let me submit my order. I called the store to see if the order went through and the woman who answered confirmed that it did not. I was instructed to come in but was warned that they were very busy. When I arrived, the entire store was packed! Everyone working was WORKING! The assembly line was accurate and efficient and upheld the quality of sandwiches you expect when you think about Potbelly's. I had a very large order, 5 sandwiches, soup, salad, chips, cookies, soda, and milkshake. No one presented me with attitude or frustration and everyone working was very polite, telling me where to stand, providing me with a marker to mark my orders, and making sure I got everything I needed before I left. I have never seen a restaurant so busy and all the employees still maintain composure and professionalism. I loved this location already but I love it even more now! Shoutout to them,...

Shout out to whoever has been doing the hiring lately. This location's service had been horrible before! (I tried to give grace bc i know they deal with a lot of crazies and drunks downtown, but still, you're giving a service). I used to hate coming here bc some of the staff was so rude (I used to work close by). But after I left my job, I tried to avoid it. Decided to come in on the morning of 8/8 bc I was hungover and craving potbelly. The service was great! I was shocked.

Shout out to Sean for making a great sandwich! He was very friendly! And he was super cool about getting me a side of mustard when I forgot to ask for it on my sandwich. Also, to the two black ladies who started my sandwich and the other who rang me up, thank you so much! (I'm sorry I didn't catch your names!) I feel like I can finally start coming to this location more regularly bc I won't feel like an inconvenience or headache...