Spectrum — Local services in Milwaukee

Absolutely worst process I’ve been through with a phone company. I use to have spectrum internet and mobile but i ended up moving to a community that does not serve spectrum for internet. So now i only have mobile. I am now trying to add a mobile line to my spectrum account and i paid 127.00 to add a new line for samsung 25 ultra. But like i said , my address has changed over the past year . When i initially made the transaction i was assured by 5 different spectrum employees that the device would be sent to my new address , even though my old address is still in the system. This new order was placed and financed, with my new address in mind so it will FOR sure be sent to my new address. Now that i am waiting for my phone , i get word that my phone is not able to be delivered AT ALL because i do not have internet with spectrum and the old address is still tied to my old internet account. What that has to do with my mobile phones? Have no idea. I am now out of a phone and out of 127 dollars. Worst experience ever. Liberally. They provided no solution and instructed me to call FedEx myself and update the address myself . I ended up having to cancel my order entirely. I will have to go with...

Had service Installed before Covid 19 hit, my business wasn't open yet. I called and asked for them to delay starting billing until we officially open after Covid 19. Was told that they will disconnect my service and charge a $100 for the installation. I told them once the stay at home order is lifted, I will be happy to continue service. They told me that I will have to pay for services during this time when I physically can't open a business right now. Customer service is garbage and they are...

MOVED INTO A NEW HOME, IMMEDIATELY CALLED THIS COMPANY FOR SERVICE, HAD TO WAIT THREE DAYS TO PICK UP EQUIPMENT, Then waited over a day for the tech to come, they rescheduled for the next day. We then waited over five hours for service, missed dinner, cancelled appointments and the third technician STILL NEVER SHOWED UP. And this is after I paid for services, now have to wait for a refund being sent by check. TOTALLY AND ABSOLUTELY Upset and NEVER WILL RECOMMEND THEM...