Mattress Gallery Direct | Murfreesboro, TN — Local services in Murfreesboro

Do NOT waste your time. My husband and I came here to browse for a new mattress, and after an hour of the Owner William giving us the sales pitch of the century and showing us mattresses that were supposedly used in brand name top tier hotel chains around the world, we were sat down to “talk numbers.”

I had never heard of the brand Legendaire, but it was a comfortable mattress. He said there was only one left, and gave us a long winded explanation as to why which felt forced. When we sat down, he gave us a number of $1500 for the mattress which was marked down from $3500 because it was the last one left with some old stitching material that was being changed etc.

We were then showed this booklet of supposed BBB Ratings showing that their ratings were far superior than their competitors. My husband who works with many clients in real estate was suspicious of the sales tactics, and stated we weren’t going to purchase today, but we would love to take the paper he wrote the numbers on for when we do decide. We were told we couldn’t have the paper, and the red flags went up.

We said we would think about it and let them know when we decide. Then, William went into panic mode and asked us, “If you know you love the mattress, know we are the best, and that I can provide you with the information and price you need, why is it that you won’t buy it today?” And that was all we needed to hear to get up and walk right out the door. That aggressive, desperate plea for business is not how we would like to be treated and I can’t believe he preys on customers with that type of approach.

But it doesn’t end there, we went home and researched the Legendaire mattress (as I’m sure William was afraid we would), and discovered the brand doesn’t even exist farther than a landing page that leads to nowhere. You can’t buy it online or anywhere except their store. Just left us with a very uneasy feeling. It’s a shame because it was a nice mattress, it’s just a bummer that they feel they need to pressure customers into buying a mattress like that and get...

We bought a $2,000 mattress from Mattress Direct. The bed was very comfortable in the store and the salesman talked us into buying the pillows and mattress cover. When the bed was set up at the house it doesn't feel anything like it did in the store. When we roll ever the mattress is slick and slides the sheets with it. The $150 pillows that we tried at the store and felt very comforatble were hard as a rock. I don't know if they gave us different style then we used at the store but after trying them for an hour I had a headache and couldn't use it any longer. Both my husband and son tried it also and neither of them could use it either. We called the store and were told that they were not returnable due to some government law. I've returned pillows that I've bought from the store on several occasions so I know this isn't true. We used the pillow with a pillow case for maybe a couple of hours and were told they couldn't be returned but yet they supposedly give everyone that comes into the store new pillows to use when they try the mattresses. What do they do with these pillows. These are suppossedly $150 pillows so I know they aren't throwing them away. The mattress pad that they talked us into buying is very slick and is like a baby mattress covering. It doesn't even come close to fitting the mattress. These is a lot of extra material hanging over the edge and this is an extremely thick mattress. It's like having a plastic mattress cover. It's noisy everytime you move and it's also extremely slick. They wouldn't accept this as a return either. The mattress wasn't nearly as comfortable as it was in the store. I don't know if it has to do with the base but it's not the same at all. I was told it was designed for side sleepers but it causes my shoulders and hips to hurt and go numb. Also the new bed springs that came with it...

Unfortunately in 2017 I was suckered into the falsity of a Sleep Number bed, spending ALOT of $ on an i8 and adjustable base. For the last 2 years 2023 & 2024 we have woke with back and hip pain. Bed doesn’t seem to hold air, purchased a new pump $300. Added a memory foam topper $300. Nothing worked. Rather than putting even more $ in a dead horse we decided to shop for a new mattress. Upon arriving at this store ( our 5th or 6th ) we were in mattress overload. Amanda greeted us at the door, so friendly and polite asked us a few questions and began showing us some of their mattresses. She took the time to share each companies story along with showing us how they were made and where they were made. This business is tops when it comes to mattresses. There was not one bed that was uncomfortable. Of all the stores and mattresses we had been in and looked at this was the place. Mattresses are expensive, no doubt if you want to purchase something that will last several years. We ended up choosing the Spring Air Plush, and to top it all off she had it delivered same day! We are both so excited to finally get a good nights rest! Can wait to go to bed! Will never shop another mattress store. These folks are spot on! Locally owned, carry’s locally made mattresses, which of the 5 to 6 we tested at this store all were comfortable. Highly recommend this business and Amanda. Thank You!

Update-Week 1 is in the books and we have both slept better than ever! Thanks again Amanda and Mattress Gallery Direct! To others, don’t go anywhere else but this place if you want a quality mattress and excellent customer service ! ...