Menards — Local services in New Philadelphia

All of my life for as long as I can recall I've admired Menards from a distance. Whenever I would pull into the neighboring taco bell parking lot I would catch quick glimpses of the luminating lights radiating from within the walls of this mysterious Menards store. The presence of this colossus structure alone was enough to send shivers down my spinal cord and its beauty is comparable only to that of the Great Pyramid of Giza, it's truly the pinnacle of 21st century human architecture. With that being said it still took me years to summon the courage to step foot inside the confines of this majestic world of wonder for I feared that there was no way a place such as this could ever live up to my expectations and if it did live up to my expectations then I would be forced to ask myself if I was even worthy enough to enter it. So after years of serious consideration and preparation I finally decided to embark on my journey. I remember approaching the far right door from the parking lot for the first time as if it was yesterday because of how excited yet intimidated I was 𝒐𝒌 𝑱𝒆𝒔𝒔𝒆 𝒕𝒉𝒊𝒔 𝒊𝒔 𝒕𝒉𝒆 𝒎𝒐𝒎𝒆𝒏𝒕 𝒚𝒐𝒖'𝒗𝒆 𝒃𝒆𝒆𝒏 𝒘𝒂𝒊𝒕𝒊𝒏𝒈 𝒇𝒐𝒓! 𝑯𝒆𝒓𝒆 𝒈𝒐𝒆𝒔 𝒏𝒐𝒕𝒉𝒊𝒏𝒈! I was instantly greeted by an angelic voice 𝑯𝒆𝒍𝒍𝒐 𝑾𝒆𝒍𝒄𝒐𝒎𝒆 𝒕𝒐 𝑴𝒆𝒏𝒂𝒓𝒅𝒔 the serenity of her voice matched with the lights from above was a feeling unmatched by any feeling I had felt before and from that moment on I could no longer live my life as an Atheist for this was undeniable proof that heaven could exist and to this day I still have trouble finding the words to describe how I felt in that moment so it goes without saying that I didn't reply to her warm welcome. I couldn't. For the first time in my life I was speechless. The turnstile is a welcomed edition for nostalgia floods my soul every single time I dare to walk though it, it's like entering an amusement park only it's free. What happened next is a blur because I was instantly caught in a state of trance as I spent hours walking through a maze of isles looming in each and every direction and this journey of curiosity soon became an inner battle against desire. Temptation corrupted my brain as I fought off the urge to not fill my cart with products galore 𝑰 𝒎𝒖𝒔𝒕 𝒈𝒆𝒕 𝒐𝒖𝒕 𝒐𝒇 𝒕𝒉𝒊𝒔 𝒔𝒕𝒐𝒓𝒆 so I managed to only buy the products I knew I needed which is easier said then done when you have an imagination as severe as mine and every isle provides you with new ideas for grand DIY projects to do at home during your off time. I was puzzled once I finally made my way the checkout line for it was the most unique and unconventional checkout line I had ever laid eyes upon. It was all backwards the card reader was on the opposite end of the belt and I was instructed to leave my cart at the beginning of the belt with the cashier who then unloaded my cart for me and to my left was another employee who bagged my items and sat them into a brand new grocery cart! This is the biggest innovation to the checkout experience that I had ever witnessed and I am truly blessed to have been able to live in the era where revolutionary ideas like this come to fruition. With despair in my heart I exited the store on the opposite side from which I first entered and when I walked to my car I felt sad for I knew that I would never be able to visit Menards for the first time ever again and no life event after this one will ever compare to how I felt when I was there. I Peaked right there and I can never in my life feel as happy as I did the day of my first trip to...

We are saddened to have to give such a review. Customer service was absolutely horrible. My husband left a bag at this store and when he went back the next day, the lady told him they return left items to the shelves?! They didn’t even hold it for 24 hours. The lady my husband dealt with the first time was very kind and willing to help, but we still found there were items on our receipt we didn’t have when we went back to the job site. So when my husband went back a second time to try and retrieve these items, a different female manager was there and was very rude and smirking to her associate insinuating my husband was trying to be deceptive in just getting the items he paid for. We spent over $7,000 there within 3 days because of a remodel and explained to them we in no way would try to swindle them out of $50 dollars, which was about the cost for the items that were left behind. My husband then called the general manager who was seemingly cold and distant and didn’t even offer an apology until my husband asked him directly questioning if he even cared how he was treated. He gave no offer of assistance or help. He basically told my husband he was out of luck. We have spent a lot of money in this store but we will NOT be returning here with our business. My husband works in the roofing/ construction industry and his business prides themselves in customer service and satisfaction. Menards of New Philadelphia, Ohio is sorely lacking in this area. We just want the items that we PAID for and left. My husband wasn’t careless in leaving the items. He had thousands of dollars worth of items he was trying to juggle as the store was closing. They looked at the cameras for a mere 5 minutes but because they couldn’t make it out they gave us no relief. Menards, I suggest you work on your customer service. Because you never know what kind of contractors and sub contractors you are dealing with. We will make sure to share our experience with other contractors so they know what kind of customer service they will be facing should they ever forget an item or have to deal with...

As a local contractor, I got to say this is the best home improvement store in the area! I have read some of the reviews and people just need to pay attention and quit complaining about the small stuff. First if you don't want to walk all the way to the building materials desk to get your slip, order on the app and dodge going in all together. If you need paint and they are "AWAL" because for some reason corporate gives that department groceries and pet area. ( very poor decision) then if you just open your eyes, every desk has cards to call for the associates. Rant over. But glad they are starting to use app to map location of product better. Inventory is always good at this store. Massilon sucks at inventory and just sucks all around. New phila is way better. I dread going to the massilon store and will dodge it any chance I get. Staff is super friendly and yes there are flaws in some departments but what business doesn't have flaws. CORPORATE pay attention to how you are running your employees having them be half way across the store trying to stock items and leave their areas is ignorant. Why not have restock crews? Customers need the associates to be closer to their departments. Also please start carrying big bags of 5min easy sand drywall compound. As well as the light weight light green pails of premixed mud. I appreciate the service I get as a contractor and how caring for us. Love being able to get samples to help my job. Lowes doesn't treat contractors like this. The used to but they just suck in general. Glad to have menards. It's my home away from home. One final thing damn your manager who would let me but the rental scaffolding on rays list for cheaper. Hahaha I spend a crap ton of money there already. Keep up the great environment...