Aura Wellness Spa | Best Sauna & Body Scrub, Day Spa in NYC — Local services in New York

Called 2 weeks in advance for a Saturday appoint for the Couples Jade Package. They didn’t have a time that worked for me so I extended my stay in NYC for a day and booked the appointment for Sunday. I figured I’d be a hero with my wife.

The gal who booked the appointment warned me 2x about the NO REFUND if canceled within 24 hours. NO EXCEPTIONS! She wasn’t very friendly during the reservation process but I wasn’t too concerned.

My wife and I show up 10:45 for an 11am apt. the gals asks if she can help us. I tell her we have an appointment. She tells me she has no available appointments. I explain we are 15 minutes for our 11am appointment. Oops I guess they forgot to put me in the book.

Do they apologize? Nope! Do they offer any compensation? Nope! A discount for another time? Nope! Even appear to feel bad? Nope!

I bet there services are great but with some of the other reviews you’ll read is it worth it? I bet there are tons of great places...

Ok my boyfriend wanted to treat me to a massage .we were so excited. When he made the appointment he was under the impression that the crystal package came with the sauna champagne and fruits nope. When we arrived she tells us it's no sauna. I asked her does she think.it was right for no one to mention that when making the appointment. 2 we are still excited so we ask if they could work with the price do to the miscommunication of course they said no. 3 my boyfriend then say it's fine no sauna it's ok I still want the package. 4 then she tell us it was no fruit and no champagne. What was suppose to be a nice afternoon turned out disappointing. My boyfriend then decides we will just do the massage,that was very expensive and not worth the money. My girl name was lisa she was really good.. but what we paid...

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“I had an incredible experience at Aura Wellness Spa Express! From the moment I walked in, the front desk staff was warm, welcoming, and extremely professional. They made the check-in process seamless and ensured I felt comfortable right away. The ambiance was calming and perfect for relaxation.

My masseur was absolutely amazing—attentive, skilled, and truly dedicated to providing a top-tier experience. They listened to my needs and tailored the massage perfectly, leaving me feeling completely rejuvenated. Every detail, from the soothing atmosphere to the expert techniques, made this visit exceptional.

I highly recommend Aura Wellness Spa Express to anyone looking for high-quality service and a truly relaxing escape. I’ll definitely be...