First Manufacturing Co — Local services in New York

My first time ordering from FMC was very pleasant. The jacket quality was above and beyond what I had anticipated, however I realized I had selected the wrong size so I ended up shipping it back to the company for a refund so that I could reorder the correct size.

It wasn't until I placed my second order with them that things started to become disconcerting... mind you, this was not for a custom jacket order. Just a standard style that is readily available on the website.

It's been almost a month since I placed my second order for their "Superstar" motorcycle jacket, and I'm still waiting for my email notifying that it has been shipped out. Nothing has been updated on the back end with my tracking number either. (Yes I've already contacted their toll-free support number, twice, to dispute the issue)

Here's an idea for ya, fellas... Instead of allowing customers to purchase specific sizes of jackets that claim to be "available" on your website ready for shipping (when they're actually not), how about you wait to update the web page until the jackets have ALREADY ARRIVED AT YOUR WAREHOUSE, instead of forcing the customers to wait several additional weeks for the jackets to be flown in from your suppliers out east.

Whoever is in charge of the company's supplier and inventory logistics should be fired. These wait times are insane. You'd receive a jacket quicker by ordering from Shein. I live an 8-hour drive from New York, and it would have been quicker for me to drive myself down there and just hand the warehouse guys cash for a jacket out the back door, and then drive it back home with me to Canada all in the same day.

I'm ready to contact my bank to issue a chargeback and file a fraud complaint against the company for my second missing order, and the refund that I'm also still waiting several weeks on, whether I receive my new jacket or not.

Just take a look at the other lousy reviews here, and search the company up on Reddit. Everyone else says the same thing. I advise anyone who has waited more than a month to receive a refund or their order to contact the New York Better Business Bureau and...

On 6 Dec 2024, I purchased 3 leather vests online from First Mfg’s web store to be used as Christmas presents. First Mfg claimed my order would arrive on 14 Dec 2024. On 10 Dec 2024, First Mfg gave me a UPS tracking number that [as of 3 Jan 2025] still says it has not been received by the carrier. I received an email from First Mfg on 14 Dec 2024 reassuring me not to worry, it’s the carrier’s fault for not properly scanning the outgoing shipment, and that I would still receive the items soon. Between 14 and 28 Dec 2024, I contacted First Mfg customer service department three times: via phone call, online chat via their website, and finally by email, demanding to escalate the issue to upper management. On the phone call, they said the order was not yet sent due to one item being backordered, despite the website claiming there was current inventory at time of order (so they lied about the carrier being at fault). They also claimed they would refund my expedited shipping fee, and mail the non-backordered items immediately. This was another lie. When I contacted them via online chat on 21 Dec 2024, they apologized that they hadn’t followed through, and again promised a refund of expedited shipping fee and immediate fulfillment of non-backordered items. This time, I asked for them to send me email confirmation of our chat discussion resolutions, which they emailed to me on 21 Dec 2024. Despite the email confirmation, this promise also went unfulfilled. Lastly, on 28 Dec 2024, I emailed both customer service and the agent who previously emailed me on 21 Dec, and demanded escalation and resolution. As of 3 Jan 2025, my email has still been completely ignored. I am out nearly $300 USD, with zero accountability from First Mfg. This behavior is unbecoming of a U.S.-based company, and, as a U.S. Army combat-disabled veteran, I am appalled that this company touts their alleged veteran-owned status while treating veteran consumers in such a manner. First Mfg should be ashamed...

Worst customer service. When I write this.. I mean"the worst customer service I've ever encountered". I placed an order. Received shipping confirmation the next day. I thought" wow, great!". After six days the shipping never updated from the post office accepting and shipping the package. I called, left a voicemail to figure out what happened. Called the same day right before close, spoke to someone. The site shouldn't of taken the order, they didn't have it in stock. I was given two options, they can make it or refund me. Was told should take a week and a half to make at most to get the order out. I said, " I'd wait". After two and a half weeks. Never received any updates. I called four separate times over the span of four separate days... Leaving a voicemail with my name the first three times, over the span of three days, leaving the order details and such in my voicemails.... Only on the forth day did I get someone to answer. I explained to someone different what was going on. They didn't have any notes or details about the order. I was told by them, "give me an hour or two and I will call you back". Okay, awesome. I never received that call back by the end of day. I called someone the next day when they open.. They offered to refund. At this point I was like yeah, that's best. This was on a Thursday. Monday the following week after five pm (first mfg is closed at five) I receive confirmation I have shipping update from them, for the original order 4.5 weeks ago. I call, leave a voicemail due to being closed. I call the next day (Tuesday) I explain everything... I only get an apology. Please do better with customer...