Fellow Barber - West Village — Local services in New York

I came in for a quick cleanup—just a skin fade and a neck trim. I was assigned to Bob, who assured me he understood what I needed. However, within minutes he said he was done, and when I looked in the mirror, I saw three distinct lines where he’d used different clipper guards. There was no attempt to blend the fade—it looked unfinished and uneven.

When I asked him to fix it, he tried but was unable to blend the lines. I asked if he would use scissors to help blend it properly, but he continued with clippers and didn’t seem to have the skill or technique to fix the issue. At that point, I decided to cut my losses and see if anyone else could help.

The man at the front desk told me that everyone was busy and that I’d need to come back another day. He didn’t offer any solution or apology, and seemed completely uninterested in helping resolve the issue. Thankfully, Beth overheard and kindly offered to step in. She was lovely, apologetic, and did an excellent job fixing the fade. She completely salvaged the situation.

What left me truly shocked was that after all of this, the cashier still charged me—and not just for a cleanup, but for a full haircut which I did not get. There was no acknowledgment of the inconvenience, no apology, and no attempt to make things right.

Beth was the only reason I left with a smile, and I would come back to see her. But the overall customer service experience—especially from the cashier—was disappointing. A little empathy and accountability would have...

Edit: In one more day it will be a week and no one has reached out. If for any reason you could not find me I made the reservation under the name Jade with the same last name or provide me with an email and Ill contact you.

I have short hair and made a last minute appointment a while back while I was working in the area. I saw the great reviews and wanted to give it a shot. I called over the phone and the person I spoke to was very kind and helped a lot. I got there about 5/10 minutes early and when my appointment time came my stylist was not ready which was fine.

I booked with Susi who was the only one available that day and needed the sides of my head buzzed. About 15/20 minutes passed by and they had not said anything so I asked the person at the reception desk what was going on because as a first impression, waiting that long with no answer was not fun. Its not 35 minutes later and Susi was ready for me but not once had said sorry for the delay or even mentioned it which I did not appreciate. Susi only issued an apology right when I was about to leave when I feel it should have been mentioned sooner.

Although Susi gave me a great cut the overall experience was not great. As someone walking in for the first time at a new salon, waiting over 30 minutes is not fair to the customer, especially when you aren't saying anything to me on how much longer...

I recently had the absolute pleasure of having my hair done by Laurie at Fellow Barber in the West Village, and I can't express enough how thrilled I am with the experience. My hair was in a state of complete disarray—unmanageable and frustrating—and I came to Laurie feeling overwhelmed and unsure. I shared with her my desire for a hairstyle that was easy to maintain, embraced my mature age, yet made me feel feminine and beautiful.

Laurie truly listened. She understood not just my words, but my vision, and somehow exceeded my wildest expectations. The result was nothing short of transformative—a cut that was elegant, effortless to style, and made me feel more confident and beautiful than I could have imagined.

Beyond her immense talent as a hairdresser, Laurie is a lovely person. Our time together was relaxing and uplifting. She has a gift for making you feel heard, valued, and entirely comfortable. From start to finish, the entire session felt more like a rejuvenating experience than just a haircut.

If you're looking for a hairdresser who not only delivers exceptional results but also provides a genuinely pleasant and fulfilling experience, look no further than Laurie at Fellow Barber. She’s a gem, and I cannot...