Futonland - Functional Furniture & Mattresses — Local services in New York

Absolutely Horrible Experience!!!!. I went to Futonland to purchase a couch and a love seat. I was debating between 2 different sets. The one I wanted was out of stock. Elvin, the customer service rep told me he made a call to his manager and that the manager verified that they have the unit I wanted in stock. He also told me that he would call me back on Monday to verify. No call was made. Wednesday comes and the couch is delivered. Im thinking it is the one that was talked about the previous Saturday. The furniture is packed in boxes. I begin to open it and I find out that It was the second unit that I was looking at but did not agree on ( Even the paperwork does not match up). I call back and explain the dilemma and Elvin tells me that I had agreed to the second one when no such agreement was made. The manager Eddie then calls and tries to tell me the same thing. Eventually, they agree to replace the unit and tell me that they are doing me a " favor" even though they messed up. They wrote my name incorrectly on the invoice, The wrote down the wrong email address. They messed up on all of my contact information. The second unit arrives. I am surprised by the love seat and couch are packaged differently. The couch is packed with green Styrofoam and paper just like from a factory and the love seat was packed in clear film and blankets which the delivery guys take back. By the time the delivery guys take out the old set and bring in the new one, its already 8:30 at night. I just tell them to leave it and I will assemble the furniture myself. As soon as I open up the love seat, I see that the railing is dented and the love seat is slashed across. Then I begin to understand. They sent me a floor model love seat that was already damaged and charged me as much as for a new one and a brand new couch. (Pictures will be attached to this post.) I call the following morning to Futonland and tell them what happened Eddie, the second person in charge accuses me of slashing the couch on purpose. The couch is still packaged. The love seat is only open half way. I have and will not use this furniture. I do not need it nor want it!!! And they refuse to take back their defective furniture. He is a horrible manager!! Should not even have a job . I have attempted to talk to someone higher than him in command and no answer either. Ever since,( Its been close to 5 weeks) I have called multiple times asked for Eddie to call me back. No response. FutonLand has not worked with me to resolve this. I have this transaction on dispute with my credit card company. I have filed a complaint against this business with the BBB, Consumer Affairs NYC and with the FTC. I advise no one to buy furniture with them from any of the locations they have in NYC. They are a horrible furniture company!!! The only pleasant thing about them were the delivery drivers. Eddie the "CEO" is a...

We wanted to order a Night and Day Sagebrush Murphy Cabinet Bed. Online, it was on sale at a very good price, but their delivery policies for NY say they will not deliver to buildings with time restrictions or those that require a certificate of insurance (COI) - my co-op requires both. I contacted their UWS store and spoke with Nas. He was able to order to bed at the same on-line price and could provide "white glove delivery" with time restrictions and COI in addition to assembly and placement in our unit for $139. The bed was ordered over the phone with a credit card, We immediately got an email receipt with instructions for submitting the time/COI requirements by email to Futonland. Delivery was scheduled within a week. The completed COI forms were sent 24 hours prior as requested (we received an email copy) and were informed the evening before of the 3 hour delivery time window and received a call 10 mins prior to delivery. Everything in the process including the delivery people) were quick, professional and done well. We cannot say how pleased we were with the service we got and the final product. Three cheers...

AVOID LIKE THE PLAGUE! I ordered a futon from this company online. After placing the order, a representative phoned me 24 hours later to discuss what I thought would be the delivery details. Instead, the tried to hard sell me an upgrade by stating that my purchase would be uncomfortable and that I would be sending it back within a week. I ignored her and continued to schedule the delivery. On the morning of the delivery, I discovered that I would soon need to move, so I decided to cancel the delivery so I would have one less thing to worry about. A few days later, I decided to contact Futonland again when I did not see the account on my statement. The gentleman told me the refund had been processed and to call again in 24 hours. I waited 48 hours and called again. The woman who answered the phone placed me on hold and after several minutes I received a message instructing me to leave a message as my call was not able to be answered at that time. I ended up having to file a dispute with my bank. Futonland is not a business I intend to deal with again, and I would suggest the...