Madewell — Local services in New York

Loyal Customer from 84th and Madison to the new location on 3rd Ave, I tried returning a purchase I was told by an associate and manager the previous day I could and they would honor it; however when I returned today the MOD Alex refused to honor it and stated that her associates were wrong. She even said that the item didn’t “exist” anymore, even though it’s an available item online. Alex needs retail etiquette classes, an occasional smile and not throw her employees...

i find the customer service here bizarre — it was the second time i’ve called and spoken to someone, asked if a product was in stock they said yes, i made the trek to the store and then it’s not in stock.. then I say something and they could care less, they seem all over the place frankly which is fine but just take accountability and apologize to the customer - just really bizarre esp for the price point you’d expect...

I almost always have a good experience at Madewell but at this specific location the wonderful Carsten works there and he is 10 out of 10, would recommend. I was looking for jeans and he was pulling sizes for me, he was going in the back room to check inventory. He even found jeans that were pulled from the shelves but better matched what I was looking for. He honestly made my day. If he’s there when you’re...