MINI of Manhattan — Local services in New York

I've known Sasha for almost 10 years. We met when he worked for Acura of Manhattan. I was sitting in the waiting for my car to have an oil change. He happened to walk by, we chatted for a little bit and he gave me his business card. There was no push to upgrade the car. I told him when I was ready I would be back. Then in October 2011 I went in to see Sasha and walk out with the floor model fully loaded. The funny thing was someone else was interested in the same car but as she was test driving another car I was at the dealership making a deal for the car and had given Sasha $100 to hold the car and when the woman came back I had bought the car. It was as easy as that. Moving forward 2 years later Sasha had left Acura of Manhattan and came to Mini of Manhattan. At that time I still I had the car he had sold me and was very comfortable with it and did not want to change it. Still Sasha went off each of the cars and told me the best thing for me was to lease and I should consider it. I told him when I was ready to change the Acura I would be back. Another 3 years went and I wasn't thinking about changing the car yet until November 2015 I had a major accident and I call him. Of the course like the father that he is, he ask if I was alright, and if he could anything to let him know. Again, months went by until My 15 I text him and told him that I noticed some changes to the line of Mini. He readily said that there were some changes made and they were redesign. As we were texting I quickly looked on the mini;s official website and then I saw it, the mini convertible. It look like a dream and I had to have it. But at the time I started a doctoral degree program and was thinking of getting the car after I graduated but I wanted to take a look. I told him I looked at the convertible in caribbean blue and it was gorgeous only that It would have to wait until 3 years after I graduate. Again, he said ok but let me know when you ready. A week later he sent me pictures of the convertible in caribbean blue. My friend was with me and I told her that I wanted it. She told me to get it. I deserve it. So on her advise I text Sasha and made an appointment to come to the dealership and take test drive. When I arrived at the dealership I saw the JCW convertible in winter silver and right away I wanted it but Sasha thinking of my budget said that it was $45,000 car and I didn't need to have so much power. He said the mini cooper would just fine. We took a test drive and my amazement he was right. The mini cooper was the right fit for me. The base model started at $25,000 and when I finish customizing the car it was at a comfortable $33,000 so much better than $45,000+. There was no "I have to think about it." The same day I placed the order for car. What I like most about my Sasha is trustworthy, honest, caring, and very knowledgeable about what he sell. It was never I'll you know. He is very straightforward. There's is nothing deceptive in his character in order to get the sell. I am thankful that I met Sasha on the fateful day in the Acura dealership. I can't tell you how many times I text him about when is the car coming. He was always patient and that the car was on schedule and not to worry. Some other dealer wouldn't have gotten back to me until the car came but Sasha always return all my texts. Then on Wednesday, July 21 he text the car had arrived. It was very expected. I couldn't wait to get it. Then on Friday morning we drove back to the dealer and my mom and I pick up the car. Lots of pictures were taken and happily we drove out of the dealership with my new mini cooper convertible in winter white. I love my mini. If I could I would sleep in it. It drives like a dream and it is a powerful little car. Again thanks Sasha for being so patient and being a...

MINI OWNERS BEWARE POOR CUSTOMER SERVICE ALERT:

BMW MINI SERVICE ((MINI OF MANHT.)) 793 11th Ave. C/O 55th (Bt. 11th Ave. & West Side HWY) NY, NY 10069 United States

This is the worst location you can bring your car to for whatever it needs. It has poor customer service, and if you get there early expecting to leave early, think again, you will literally be waiting all day. To get an inspection done at this location you have to make an appointment for it, no same day service. Unreal.

Upon arrival you will most likely be met by one of the Service Advisors for the location Maileen Cancel (who is also a supervisor, how?, I don’t know). When you drop your car off expect her NOT to: Return your calls (straight to voicemail), Return your text messages, and Return your emails. I am soo fed up with this place.

Begrudgingly, I brought my car in to this location on March 23, 2019 after having been in an accident the day before and was not updated at anytime during the repair process WHICH TOOK OVER A MONTH! I was not notified by her when the car was sent to the mechanic shop to get fixed. I found out the name and address of the place which was on my insurance damage estimate breakdown paperwork.

I was not notified by her as to how long the repairs would take. I got that information from my insurance claims advisor who said the shop said it would take twelve days to fix and it turned into a month. I had to contact the shop periodically to get updates on the progress of the repairs on my car. The workers I spoke to were friendly and I appreciated their help. I was not notified by her when the car returned to the Manhattan location and when I should except to pick it up.

I texted her for an update on 4/23/19 (one month and two days after the accident) and she responded by text letting me know that the stripes on my car would be put on by the tech on 4/24/19 and that I can pick the car up on 4/25/19. I was finally able to contact her by phone on 4/24/19 and she said that the stripes never came in so I would have to now wait another week, that the work will get done on 5/1/19 and that I can pick the car up on 5/2/19 (one month and ten days after the accident). Why would she guarantee that the stripes would be put on the 24th, and that I can pick up on 4/25/19, when she knew they wouldn’t be available within the time frame? Surprisingly, she called me on 5/1/19 and said the “technician” was able to get the work done earlier than expected and that the car was ready for pick up on that same day. I picked up the car on 5/2/19 (the original pick up date) and discovered that the “technician” added two additional stripes on each door that were not there when I ordered and bought the car. Unbelievable. I didn’t bother mentioning this to her because I knew it would take another month and ten days to remove four stripes. I removed them myself and threw them away. Her ineptness and poor customer service, is what I have experienced from this ordeal, and I am very disappointed.

Expect to be treated like a yo-yo by Maileen Cancel a so-called supervisor at this Mini of Manhattan location. Save yourself the headache and go to another MINI dealership. Needless to say I won’t be going back to this place EVER. Please reply to this review/ complaint if you know where I can find a better MINI location to bring my car to for whatever it needs. Your suggestions would greatly appreciate...

I recently went to MINI for my second MINI as a gift to myself for my birthday.

The overall energy of the dealership seems supercilious and stuffy, maybe it’s a New York thing. However it should be considered… it’s a MINI not a Maybach. Bring it down a notch, the brand has a degree of fun… they should too.

I worked with MARCUS and selected a car fairly quickly. (I did choose 2 and split hairs between them for a day.) Over the course of the deal and a little pickle of an issue, Marcus remained professional and receptive. He was knowledgeable, friendly yet not familiar… as a salesman especially of cars I appreciate the balance.

He was even patient with me calling my father a million times, cars are out of my scope and it helped to have my dads reassurance. (Without feeling like a burden.)

I was also assisted my MOUSSA during the test drive and onboarding of my car. He too was knowledgeable with an added joyous disposition. Which faired well in the position he’s in. It helped the car buying not feel so daunting.

The pickle I had led me to the service department less than a week after I purchased the car. The intake personnel was abrasive unnecessarily. The person I was passed on to was kind enough, yet un memorable. Which I can appreciate, every moment doesn’t have to knock your socks off.

My harshest criticism would have to be for CATHERINE the MGR. The pickle I came to navigate was one I understood could go two ways. I don’t fault the decision made and it didn’t necessarily dampen my experience to the point of distaste for the dealership. However due to Catherine’s attitude I truly hope I never have to come back whilst I live in NY.

It would’ve been a better experience if she was empathetic. Instead she was dismissive and patronizing. She “ok’d” me till near death, and gave empty… “oh thanks for sharing your perspective” and statements of the like. Speaking rapidly as to rush me off the phone. It was weird and disappointing, as a professional and a leader, she could do better. However what incentive would she have to be kind or empathetic when the deal was already done?

Still love my car, grateful for...