BMW of Manhattan Service Center — Local services in New York

EDIT - UPDATE

After taking my car back to have the damage fixed, there was still paint on the leather of my door panel that the service team was unable to get off. The service manager, Joe Rocker, told me they would send it back to the body shop to get fixed. He also said that if my car was newer (It's a 2016) that we wouldn't even be having this conversation, fully admitting that they do not want to fix the problem because my car is 8 years old and not brand new.

When the car came back to the service center, my service advisor (Who has been great, to be fair) told me that the paint was still there, but you can "Only see it from a certain angle".

This is COMPLETELY unacceptable to me. The car was damaged while being cared for by BMW of Manhattan, and they are unwilling to correct that damage, simply because it is "An older car".

This service center is terrible. Bring your car somewhere else! Very disappointed in my experience with the BMW Manhattan service center. My car was hit in October and needed body work (New fender, bumper, tire, head lamp, paint, etc.). The car was with BMW for an entire month, during which time I received little-to-no communication regarding status unless I was proactively asking for it. One very strange exception to this lack of communication involved my service advisor reaching out to me to tell me that there was a disagreement between my insurance company and the shop that BMW had outsourced to for repairs, and that I needed to call the insurance adjuster to sort it out. This was very odd because the adjuster works specifically with this BMW location, so I really have no idea why it was incumbent in ME to sort out this disagreement. In addition, the issue that the service advisor explained was not at all what was going on between the other two parties, and she had fundamentally misunderstood everything that was going on.

Finally, after one month I was able to go pick up my car. I will say that the repairs seemed great, and the exterior of the car looked pristine. It was obvious that the exterior had been thoroughly detailed. As I arrived home, I began to notice an unacceptable number of small cosmetic issues in the interior, specifically in the drivers seat. The interior door handle was absolutely filthy. There were scrapes and either a scratch or paint on the leather door panel. A few scrapes/scratches/paint also on the steering wheel, and once I exited the car and looked at the seat, it was very clear that someone had sat in the drivers seat with incredibly dirty pants, and it had not been sufficiently cleaned.

I immediately called the service center back, as it had only been about 15 minutes since I picked the vehicle up, and was told that they would email the service managers and I would receive a call back today. That call never happened.

In a final WTF moment, when I turned the car off, I received a “Service Required” message. The car had been in the hands of the service department for a whole month, and was returned to me with an overdue service required for new brake fluid that they never saw, mentioned, or addressed.

Very disappointing that the flagship NYC location is providing such terrible service to...

Amended (this is the only shop that offered a loaner even though my car is out of warranty. !!!

Good morning, I appreciate the quick response. I will look into a loaner vehicle for you a majority of the parts are in stock, but two parts do need to be ordered. I will see what we can do and have a loaner available for you hopefully by Friday if not tomorrow.

--Sultan Hanjra BMW of Manhattan)*

I purchased my first BMW, used, and had no idea where to get it serviced, I went to the BMW of Bayside, where they actualy broke my car 'fixing' it. I then went to BMW of Brooklyn, where they did the same and wouldn't fix the issue. While I love my car i seriously considerd not buying another BMW based upon how i was treated. BMW of Manhattan was suggested to me for my next visit. I took my car there where i met Sultan, who was very professional with a repair staff that is even more amazing ! They fixed all the previous issues by asking me what work was previously completed and reached out to other shops and found the CAUSE of all the issues. I highly recommend them ! I will continue to purchase BMW's because of how they made me feel....

Can’t believe my GUCCI glasses got STOLEN !!!!! Took my vehicle there for a regular service an to service the ac on July 28, 2023 dropped it off early in the am. BMW service had the vehicle for the entire week. When I got into the truck I didn’t realize my sunglass was missing until the next day when I went to use them. The glasses I’m referring to is GUCCI glasses. When I ask the service writer he said he will check the loaner for me if I left it in there if I left it in there. After I was advised the glasses was not in there I ask if I can come in to check the video camera to see if I took it out the vehicle. Told me he will ask the manager, never got a response, today is now August 9,2023 with no answer Jorge is the name of the service writer which I believe he did his part but also following orders from someone else. Bottom line is my experience at BMW service was horrible and can’t be trusted with items in the car. If it was some cheap glasses I wouldn’t care as much but these cost around $400 an to have some one steal it out of your vehicle while at service an get no help regarding the situation...