Jaguar at Manhattan — Local services in New York

On June 28, I had my car towed to Jaguar at Manhattan for a tire change. When the car was returned to me, there were 3 scratches on the left rear door. I immediately notified Deshaun and asked for a resolution. 4 days later, he never responded. I contacted him again and sent pictures of the damage. There was no response. I reached out on July 8, and he said he would inform his manager, but he never got back to me. On July 10 (12 days after the damage), he only responded when I threatened legal action. I told him I would need a loaner car for the time when the repairs were taking place. 15 days later (almost 4 weeks after the damage), I told him to pick the car up from my job and to return it to my apartment garage at the end of the business day as I was going out of town and would not need a loaner. Days later, I returned from my trip to find only 1 of the 3 scratches were corrected, even though i specifically pointed out all 3 to the valet who picked up the car and provided photos to Deshaun. On July 30, I had the car picked up from my job to fix the remaining 2 scratches. As I was preparing to leave work, I was informed the car was in its way to my job. I asked for it to be delivered to my apartment garage, which was closer to the dealership. It was past the expected return time, and I needed to be at a medical procedure. Waiting for the car at my job would cause me to be late, so i took an Uber. Later, I received a text saying the car had been delivered. The next morning, I had a flight, and I had previously packed my belongings in the car so I could drive straight to the airport. The car was never returned to my apartment garage. With everyone in my garage and neighboring garages assisting, my car could not be located. I contacted the driver from the day before who stated he returned the car to my job, as instructed by Deshaun, even though Deshaun agreed to return it to my garage. Since my luggage and work materials were in the car at my job, I was unable to make my flight on time and missed an important work presentation. When I located my car at my job, it was parked in an isolated spot, and the right side was scratched on both doors. I informed Deshaun of the new scratches, who told me he and his manager would not be willing to repair the damage they caused, reimburse my Uber, or take responsibility for the flight I was caused to miss. This car is just a few months old and has been twice damaged by Jaguar at Manhattan. Update: after the service manager promised me a stellar experience and agreed to repair the most recent damage they caused on the right side, they once again failed. The car was returned to me with the scratches simply painted over. They didn't fix the scratches and the you could see and feel the ridges of the scratches that were embedded...

Land Rover Manhattan is the absolute worst auto dealership I have ever dealt with.

My experience doing business with them has been nothing less than a nightmare.

Let me start off by saying that I love the Range Rover that I bought, and I purchased it for what I believe was a fair price.

Other than that, I have nothing good to say about the dealership, the salesman or the finance manager.

Like any other vehicle purchase, I was sent to the finance manager where he tried to sell me some extras.

I opted for the wheel and tire coverage as I know that these rims damage easily and are very expensive to repair or replace.

The cost of this insurance plan was $1580.00 plus tax for a total of $1716.28.

I paid in full before I left with my new car. I left with my receipt and I was told that the policy would be mailed to me within two weeks.

The policy was never mailed to me, and because I didn't need to use it yet, I totally forgot about it.

About nine months later, I called the dealership because I needed work done on the rim as one got damaged.

I called and called and left at least five emails to my salesman and to the finance manager, to see why I never got the policy.

The man who sold me the car told me that he would look into it.

After two weeks I finally got a hold of him by cell phone. I feel as if he was ignoring my calls, so I called from a different phone and he picked up right away.

The salesman told me that there was a mistake, and that the dealership never registered the coverage with the vendor.

I asked him to either register the policy or please refund my money.

He told me that he was not allowed to do either one of those things because between the time I purchased the policy and the time that I needed it, the dealership filed for Chapter 11 bankruptcy and my claim is a "pre-petition debt."

He told me to either go to the bankruptcy website and file a claim or to file a claim with my credit card.

The credit card company couldn't do anything, because it was over six months.

I have proof of this all in writing and will post.

I asked him if he could make it up to me with some discounted services from their service department, as the one year service costs about $900.

He had no authority, but got back to me later and offered me a free oil change.

Thanks, but no thanks.

After reading some of the other reviews on this site, I would never let them touch my car.

In a nutshell they took my $1716.28 and didn't give me anything for it. They legally stole my money and hid behind the bankruptcy law instead of using common sense and some goodwill towards a customer who spent almost $90,000 on a vehicle.

NOT ONLY IS THIS DEALERSHIP FINANCIALLY BANKRUPT, BUT THEY ARE ALSO...

Absolute worst dealership and service department! From the day I picked up my Jaguar F-pace there’s been nothing but terrible service. The salesperson had me wait almost 2 hours while closing another deal because I sealed the deal over the phone. By the time he was done with his other customer it was closing time and he never took the time to show me the cars features or even test drive it. Fast forward 4 months, the car started giving me problems... short fuses, wipers not working, rattling from under the car. I called for service and a loaner and was told the wait was almost 2 months and I should have it towed to the dealership for faster service. So, I did as told and had the truck towed there by jaguar elite service. I called 2 hours later and they told me my car was not there! Meanwhile, my Jaguar app was showing the car parked 2 blocks away unlocked! I kept calling all day but they don’t answer their phones! So frustrated at this point I called jaguar headquarters and put in a complaint. They documented it but It really got me no where except a promise to reimburse me if I rented a car from Hertz. Fast forward to 4 days later, when they finally located my truck and serviced it...I had to wait again, another 2 hours just for the truck to pull up. And again no explanation because everyone was gone for the day. Currently, the truck has 7000 miles and has been stalling out and giving me numerous computer issues. So, I scheduled an appointment for service and was told I had to wait 5 weeks for a loaner car appointment, which in my opinion is ridiculous because I never had this issue with any other high end dealership. But, I took the next availability and hoped it would work out. By week 4 I had to call jaguar elite for roadside assistance because the car just wouldn’t start and there was a gearbox default. They sent AAA to boost it and I was told the battery was defective and dead. How Is that possible in a new car with 7000 miles? Still, I accepted it and waited for my service appointment. Which brings me to today at 3pm when I got a call that they will not have a loaner car for my appointment tomorrow. (which I’ve waited 5 weeks for)because they are all out of loaners. I asked how this is possible since I scheduled this appointment almost 2 months ago and took time off from work once again! The response was “we’re short on loaners and people didn’t return the ones they had loaned”. For an elite dealership such as Land Rover/ Jaguar, to give their customers this kind of service is unacceptable! I will never ever buy a car from this unprofessional dealership again. They need...