Mitchell's Wine & Liquor Store — Local services in New York

I bought a $56 dollar bottle of wine at Mitchell's last night. A Chablis. I live on the east side but was running an errand and figured I'd save time and try this store. Well when I opened it that night the cork broke in half. When I got the cork out finally there was a powdery residue all over the bottle and in the glass. The wine had turned. I called up and the manager told me to bring the bottle back. So today I pushed the broken cork back in the bottle and went to ballet class but the bottle somehow turned in its side in my bag and spilled out all over the floor. I brought the bottle back anyway but they refused to give me a refund. So I took a special trip back there for nothing. So unfair. Im not shopping here again. You could see just by looking at the bottle that the wine cork had degraded....

A friend recommended this place. I was having trouble finding a less common type of wine and had checked many liquor stores already, and was growing frustrated that I couldn’t find it anywhere. This store, I walk in and immediately an employee asks if he can help me. I had checked their website beforehand and had screenshots of TWO (!) of this kind of wine that showed as being in stock. The employee immediately found both, and both were in the fridge so they were already cold too! I’m so happy; it was worth the hour trip from Brooklyn. Excellent variety &...

I've been going to Mitchell's since the day it opened decades ago. Maybe it's under new management? The staff doesn't seem to understand what's being said. Today, I bought a bottle of wine. When the wine was delivered, I saw the seal was broken. I called and asked Mitchell's to deliver an undamaged bottle in exchange for the damaged one; they refused and hung up on me. I spoke to someone whose name I believe was Martell. The wine selection is good but the customer service, which once was so personal and good, is ridiculous...