Broadway Farm — Local services in New York

I was lured into the store by the beautiful displays of fruits and flowers in the outside of the store. After paying for all of my items, I politely asked the cashier if they had a public restroom, she said someone else was using it and directed me to the back. I waited 15 min. A line started forming behind me. I knocked on the door, but no one responded. I thought maybe someone had already returned the key, so I made my way to the front, and I asked another cashier for the key to the bathroom. This cashier was rude, out of nowhere she started yelling, “No Bathrooms for you” and more. The other cashiers intervened telling me it was a new store policy. I was confused someone had said I could use it, and I had me wait. The woman screaming at me was a shock to me. I was in no way disrespectful to her, so I asked for the manager to make a complaint about her attitude. The supervisor was with another client (a short woman older woman) arguing about the price of some item. Their interaction took an unprecedented level when the supervisor began to slam the item on the counter. I was shocked! His frustration had turned violent. The woman never raised her voice. The supervisor yelled as if excusing himself, we took your EBT! I understand it can be frustrating to deal with customers, but the supervisor's attitude was inexcusable. No wonder the cashier reacted the way she did. It’s the culture in that store! While still talking to this client, the supervisor addressed me for 30 seconds, I asked if I could use the restroom, he said yes, but then all the cashiers' complaint I couldn’t use it. He softly said sorry and moved on to his conversation the customer in front of him. The employees blamed the store owner for the change in the bathroom policy. Someone shouted, "if we let you use the restroom the owner will yell at us, we will get in trouble." I asked the supervisor if I could have a few minutes, he said was busy. I waited until he finished. Then, he ran to the back and let me stand. I mean it was clear I still wanted to talk to him. He went to the “fish room” one of the workers said. At this point, all I wanted to do was to return the items I had purchased. This store doesn’t deserve my business. The cashiers asked me to go look for him at the “fish room” to request a refund. I proceeded another worker said he [the supervisor] would be back soon. I was confused about the whole thing, I waited again for about for the supervisor to come back and give me a refund. He finally returned 20 min later. No apology, no questions asked, and no receipt (until I requested one). I finally got my money back. I guess this is a typical day to day experience across NYC, people are in a rush, and they don’t have time for politeness, but is this culture really representative of the city or poorly managed small businesses? Most stores don’t care about the customers because their bottom line is profit. The store won’t go bankrupt because I decided not to spend $10 there and never come back. I will soon forget about this horrible experience, and I will stay faithful to my local grocery store (Whole Foods). Sometimes supporting small businesses is hard. At some point, I decided to share my experience on my social network. One of the cashiers complained about me using social media to record the supervisor-client interaction (basically the manager screaming and slamming merchandise on the counter), she asked, "why are you doing that? Why do you care?" Before I could respond, I am a millennial that's what we do. She had a point, I would have been easier and faster to get out of there as soon as the cashier began yelling at me. It's easy not to care until it's too late. When inappropriate behavior, abuse, and violence it's normalized the status quo gets harder to change. Thus, if you have the luxury to shop somewhere else, please do, and remember to please support a store that treats clients and workers respectfully. And, if the owner of the store reads this I hope you take the steps into changing the way you model behavior to...

If you’re looking for a friendly, neighborhood grocery store this place is NOT for you. If you’re looking for an overpriced store full of rude employees (including the manager) this place is perfect. I purchased an item which i unfortunately realized was expired when i got home. I took the item back and asked if i could exchange it. The manager told me to grab another item, check it and make sure it wasn’t bad and then leave because he didn’t want me to come back again. I couldn’t believe it. I come here every day and spend a lot of my hard earned money here. I simply told him that this was the last straw and that i wouldn’t step foot in this place again. I live very close by and love to support locally. This place does not deserve a single cent. I hope they can figure out management here because it’s a great location but clearly everyone who works here is...

Rotting tuna, chicken and egg salad sold here. I've tried to like this place because the fruits and veggies are good and I'd like to do one stop shopping. Recently, I've been on the receiving end of buying their prepared egg salad and chicken salad only to find they've gone bad before their expiration dates. Twice, I've had to throw out the items. Yuck! Otherwise, the store is OK (reason for not a 1 star). When I tried to tell the manager so he wouldn't make other people sick, he went into a monologue on how they've been there for 15 years. I don't care if it's a century. Bad, rotting food should...