Online Taxman — Local services in New York

I was very happy with online taxman for years when I was working with Ross. After he left the company, the service level decreased with Arun and Nelle, but there were no major problems so I continued with online taxman. Last year's experience was so stressful and negative that I needed to update this review.

Nelle claimed we owed a massive amount of money to the IRS which didn't make sense based on the documentation submitted. I had a call with her where she responded to every question I had with "It makes sense to me, but I don't know how to explain it to you". This was even in response to questions like, "the 1040 says to fill x on line b of the return, but the number on line b is not x, why?"

Naturally we had this independently reviewed by two other accountants at our own cost. Both accountants had a number substantially similar to each other, but significantly less than Nelle's calculation. So we submitted the return using one of the other accountants.

The kicker? The IRS reviewed our return (I don't know if that was an official audit) and sent a refund because we still paid too much, even with the lesser amount. Nelle was not even close and could not explain why she filled out my return the...

I couldn't be more happy with Online Taxman - the knowledge and overall service is fantastic. As an expat and double citizen, it can be incredibly difficult, if not impossible, to stay up-to-date with various tax laws and manage necessary tax filings. Moreover, as a citizen of Denmark, Online Taxman has shown to expertise in one of the most complex tax systems. There is no translation required either - they are able to read and work with Danish tax law and documentation. What's more, any adjustments when things changed are handled quickly and efficiently. All questions I have are answered in a timely fashion, and the Online Taxman team doesn't hesitate to make sure I understand what's needed and why (which brings so much peace of mind). I am particularly impressed with Arun - his knowledge and attentiveness is fantastic, and he is just a pleasure to work with every...

I have used Online Taxman for about the last 7+ years. They have been easy to work with and supports my hectic life... In particular this year I had Home maintenance/Repair issues which caused me to loose or misplace many of my Tax documents. Online Taxman worked with me to get the required documentation and filed before the years deadline Thank you for an excellent job. Also note that this company works with my off-shore accounts including when I am working as an Expat, and insures I make the correct filings that are required. This makes them a top-Dog in my book. (Note this review was for 2022, Apparently I never actually posted it 🤣. I have the same to say for my 2023 Review, The Online Taxman team is exceptional and As always they provide Professional, respectful and accurate service. Again I am very Pleased with the Online Taxman Team, as I believe you...